Work From Home Customer Support Associate - Night Shift

Hospital Jobs

Available Locations: New York City, New York

Job Description

Job Summary


Hospital Jobs is seeking highly motivated and empathetic individuals to join our growing customer support team. As a Work From Home Customer Support Associate working the night shift, you will be the primary point of contact for patients, clients, and healthcare professionals seeking assistance. You will handle inquiries with professionalism, provide accurate information, and ensure a seamless service experience. This is an excellent opportunity for individuals who are passionate about healthcare and helping others—without having to leave the comfort of their home.



Key Responsibilities



  • Respond promptly and professionally to incoming calls, emails, and chat inquiries from patients and healthcare providers.

  • Assist with appointment scheduling, billing questions, medical record requests, and general support inquiries.

  • Document all interactions clearly and accurately in the customer service database.

  • Troubleshoot service issues and escalate complex concerns to appropriate departments.

  • Ensure strict adherence to confidentiality, HIPAA regulations, and internal protocols.

  • Collaborate with internal departments to ensure smooth resolution of customer concerns.

  • Maintain knowledge of Hospital Jobs’ services, updates, and policies to provide accurate assistance.



Required Skills and Qualifications



  • High school diploma or equivalent required; associate or bachelor's degree preferred.

  • Excellent verbal and written communication skills.

  • Strong active listening and interpersonal abilities.

  • Comfortable using computers, CRM systems, and remote communication tools.

  • Ability to work independently with minimal supervision.

  • Calm under pressure and empathetic towards patients’ needs.



Experience



  • Minimum 1 year of experience in customer service, preferably in healthcare or tele-support.

  • Previous remote work experience is a plus.

  • Familiarity with medical terminology or healthcare systems is highly desirable.



Working Hours



  • Night shift schedule: 9:00 PM – 6:00 AM (your local time zone may be considered).

  • Must be available to work on weekends and public holidays, on a rotating schedule.



Knowledge, Skills, and Abilities



  • Knowledge of customer service principles and best practices.

  • Proficient with Microsoft Office, chat software, and customer service platforms (e.g., Zendesk, Freshdesk).

  • Ability to multitask effectively and manage time efficiently.

  • High attention to detail and a commitment to delivering quality service.



Benefits



  • Competitive salary with night shift allowance.

  • Remote work flexibility with all necessary equipment provided.

  • Health and wellness benefits (for full-time roles).

  • Ongoing training and professional development.

  • Paid time off, sick leave, and holiday pay.

  • Opportunity to be part of a mission-driven healthcare support company.



Why Join Hospital Jobs?


At Hospital Jobs, we believe in delivering compassionate care and exceptional service—even virtually. By joining our team, you become part of a community committed to improving lives and supporting patients when they need it most. Our supportive work culture, continuous learning environment, and remote-first approach empower you to grow your career while making a difference from anywhere.



How to Apply


Ready to support patients from the comfort of your home? 👉 Submit your resume and a brief cover letter outlining your interest in the position to us. Shortlisted candidates will be contacted for a virtual interview and further assessment.

Apply Now

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