Remote Technical Support Specialist (Evening AND Overnight Shifts)

Hospital Jobs

Available Locations: Whitehall, Pennsylvania

Job Description

Job Summary


Hospital Jobs is seeking a detail-oriented and customer-focused Remote Technical Support Specialist to provide outstanding technical assistance during evening and overnight hours. As part of our 24/7 technical support team, you will play a critical role in maintaining the digital health infrastructure that supports hospital systems, medical staff, and administrative users. Your role is essential to ensuring smooth operations, especially during non-standard hours when timely resolution is vital to healthcare delivery.



Key Responsibilities



  • Provide first and second-level technical support via phone, chat, and email to hospital staff and system users.

  • Troubleshoot issues related to software, hardware, network connectivity, EMR (Electronic Medical Record) systems, and internal hospital applications.

  • Document and track all support requests in the ticketing system with accuracy and attention to detail.

  • Escalate unresolved issues to the appropriate internal teams or vendors, following defined escalation procedures.

  • Monitor system alerts and respond proactively to minimize disruptions.

  • Assist in onboarding new users by configuring accounts and providing orientation on hospital systems.

  • Ensure compliance with HIPAA, data privacy, and internal security standards.

  • Participate in continuous improvement initiatives and suggest enhancements for efficiency.



Required Skills and Qualifications



  • Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

  • Proficiency in remote troubleshooting tools, support ticketing systems, and Microsoft Office Suite.

  • Familiarity with healthcare IT systems such as EMR/EHR platforms (e.g., Epic, Cerner, Meditech) is a strong advantage.

  • Excellent problem-solving and time management skills.

  • High-speed internet connection and a quiet, distraction-free remote working environment.



Experience



  • Minimum of 1–2 years of technical support experience in a remote or help desk role.

  • Prior experience supporting users in healthcare, hospital, or medical office settings is preferred but not required.

  • Experience with remote desktop tools and troubleshooting on Windows/macOS environments.



Working Hours



  • Evening Shifts: 4:00 PM – 12:00 AM (your local time)

  • Overnight Shifts: 12:00 AM – 8:00 AM (your local time)

  • Flexible scheduling available across different time zones.

  • Weekend and holiday rotations may be required with shift differentials.



Knowledge, Skills, and Abilities



  • Understanding of network fundamentals (DNS, IP, VPN, remote desktop protocols).

  • Basic knowledge of Active Directory and account management.

  • Ability to work independently and remain calm under pressure.

  • Strong documentation and incident-reporting skills.

  • Passion for providing excellent user support in critical environments.



Benefits



  • Competitive hourly pay with shift differentials for nights and weekends.

  • Fully remote work with equipment provided upon confirmation of employment.

  • Paid training and certification opportunities.

  • Health, dental, and vision insurance for eligible full-time roles.

  • 401(k) retirement plan with company match.

  • Opportunities for career advancement into senior support or IT administration roles.



Why Join Hospital Jobs?


At Hospital Jobs, we don’t just support systems—we support lives. Join a mission-driven organization where your work helps keep essential healthcare services running smoothly around the clock. We value diversity, integrity, and teamwork and offer a flexible and remote-first workplace where your contributions are recognized and your growth is encouraged.



How to Apply


Ready to make a difference from the comfort of your home? Submit your updated resume and a brief cover letter describing your relevant experience and preferred shift to us. Subject Line: Application – Remote Technical Support Specialist (Evening/Overnight)


Applications will be reviewed on a rolling basis. We encourage early submissions.

Apply Now

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