Remote Live Chat Representative - Chewy Customer Support

Chewy

Available Locations: Houston, Texas

Job Description

Job Summary


Chewy, a leader in pet e-commerce and customer satisfaction, is seeking a dedicated and empathetic Remote Live Chat Representative to join our Customer Support team. In this role, you will be the first point of contact for Chewy customers seeking assistance via live chat, providing prompt, accurate, and friendly service. Your ability to resolve issues, answer questions, and create a positive customer experience will directly contribute to our mission of delivering exceptional pet products with outstanding service.



Key Responsibilities



  • Manage and respond to incoming live chat inquiries from customers in a timely and professional manner.

  • Resolve customer issues related to orders, deliveries, product information, billing, and returns while maintaining Chewy’s high standards of customer service.

  • Document all interactions clearly and accurately in the customer service platform.

  • Escalate complex or unresolved issues to appropriate departments when necessary.

  • Maintain up-to-date knowledge of Chewy’s products, policies, and promotions.

  • Collaborate with team members and supervisors to improve service delivery and customer satisfaction.

  • Contribute to a positive and supportive remote work environment.



Required Skills and Qualifications



  • Excellent written communication skills with a friendly and professional tone.

  • Strong problem-solving skills and the ability to think quickly and adapt to customer needs.

  • Proficiency with live chat software and basic computer applications (e.g., MS Office, CRM tools).

  • Ability to multitask and manage multiple conversations simultaneously without sacrificing quality.

  • High attention to detail and organizational skills.

  • Strong time management skills and self-motivation to work independently.

  • High school diploma or equivalent; additional education or customer service training is a plus.



Experience



  • Minimum of 1-2 years of customer service experience, preferably in a remote environment or live chat support.

  • Experience in retail, e-commerce, or pet-related industries is advantageous but not mandatory.

  • Demonstrated ability to handle high-volume chat interactions efficiently.



Working Hours



  • Full-time remote position with flexible shifts available, including evenings, weekends, and holidays to accommodate Chewy’s 24/7 customer service model.

  • Shift schedules will be communicated in advance, with potential for overtime during peak periods.



Knowledge, Skills, and Abilities



  • Strong written communication and typing skills.

  • Empathy and patience when dealing with customer concerns.

  • Ability to maintain composure under pressure.

  • Quick learner with the capacity to absorb product knowledge and policies swiftly.

  • Reliable internet connection and a quiet, distraction-free home workspace.

  • Familiarity with basic troubleshooting for online platforms and e-commerce environments.



Benefits



  • Competitive hourly wage with performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • Paid time off and holiday pay.

  • Employee discounts on Chewy products.

  • Ongoing training and professional development opportunities.

  • Supportive remote work culture promoting work-life balance.

  • Access to wellness programs and employee assistance resources.



Why Join Chewy?


At Chewy, we are passionate about pets and the people who love them. Our company culture is built on inclusivity, innovation, and a commitment to customer happiness. Joining our team means working for a fast-growing company that values your contribution and offers opportunities to grow your career remotely. We empower our employees with the tools and support needed to excel and make a meaningful impact every day.



How to Apply


If you are ready to join a dynamic team dedicated to exceptional pet care and customer support, please submit your resume and a brief cover letter highlighting your relevant experience and why you want to work with Chewy. Apply through our official careers page at Chewy Careers or email your application to us with the subject line “Remote Live Chat Representative Application.”

Apply Now

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