Chewy Loyalty Program Customer Service Associate - Remote Job

Chewy

Available Locations: Texas City, Texas

Job Description

Job Summary

Chewy, a leading online retailer in the pet supplies industry, is seeking a dedicated and customer-focused Loyalty Program Customer Service Associate to join our remote team. In this role, you will be the frontline ambassador of our Chewy Loyalty Program, providing exceptional support to our valued customers. You will handle inquiries, resolve issues related to loyalty rewards, memberships, and program benefits, ensuring a seamless and positive customer experience. This is a fantastic opportunity to join a fast-growing company committed to pet happiness while working from the comfort of your home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries related to the Chewy Loyalty Program via phone, email, and chat.


• Assist customers with loyalty program enrollment, points redemption, account updates, and troubleshooting.


• Resolve complex issues and escalate unresolved matters to the appropriate teams for timely resolution.


• Maintain accurate and detailed records of customer interactions and transactions.


• Provide feedback to improve the loyalty program based on customer insights and recurring issues.


• Collaborate with internal teams such as marketing, sales, and technical support to enhance the customer experience.


• Stay updated on loyalty program changes, policies, and promotions to provide accurate information.


• Uphold Chewy’s values of customer obsession and pet happiness in all communications.

Required Skills and Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.


• Proven experience in customer service, preferably in loyalty programs, retail, or e-commerce.


• Excellent verbal and written communication skills in English.


• Strong problem-solving skills with the ability to remain calm and empathetic under pressure.


• Proficiency with CRM software and customer support tools.


• Ability to multitask and manage time efficiently in a remote work environment.


• Strong attention to detail and organizational skills.

Experience

• Minimum of 1-3 years of experience in customer service roles.


• Experience with loyalty or rewards programs is highly desirable.


• Familiarity with pet industry or e-commerce platforms is a plus.

Working Hours

• Full-time position with flexible scheduling options.


• Availability to work weekends, evenings, or holidays may be required based on business needs.


• Remote work setup, requiring a quiet, distraction-free environment and reliable internet connection.

Knowledge, Skills, and Abilities

• Exceptional interpersonal and communication skills.


• Ability to navigate and use multiple software platforms simultaneously.


• Strong customer-centric mindset with a passion for delivering outstanding service.


• Adaptability to changing procedures and technology.


• High level of integrity and confidentiality when handling customer data.

Benefits

• Competitive salary with performance-based incentives.


• Comprehensive health, dental, and vision insurance plans.


• 401(k) retirement plan with company matching.


• Paid time off, including vacation, sick leave, and holidays.


• Employee discounts on Chewy products.


• Ongoing training and career development opportunities.


• Supportive and inclusive company culture emphasizing work-life balance.

Why Join Chewy?

At Chewy, we believe pets make life better, and we are passionate about delivering an exceptional customer experience that reflects this belief. Joining our team means becoming part of a company that values innovation, integrity, and teamwork. We empower our employees to grow professionally and personally while contributing to the happiness and well-being of millions of pets and their owners. Work remotely with a flexible schedule in a role that makes a meaningful difference.

How to Apply

If you are enthusiastic about pet care, customer service, and loyalty programs, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. Applications can be submitted through the Chewy careers portal or via the job posting link. We look forward to welcoming you to our Chewy family!