Work From Home Veterinary Customer Support - Chewy Careers

Chewy

Available Locations: Hilton, New York

Job Description

Job Summary


Chewy, a leader in pet e-commerce and pet care services, is seeking compassionate and knowledgeable Veterinary Customer Support representatives to join our remote team. In this role, you will serve as a vital connection between Chewy and veterinary professionals, providing expert assistance and ensuring a smooth experience for our veterinary customers. This position requires a strong understanding of veterinary terminology and practices, excellent communication skills, and a passion for delivering exceptional customer service—all from the comfort of your home workspace.



Key Responsibilities



  • Respond promptly and professionally to inquiries from veterinary clinics and professionals via phone, email, or chat.

  • Provide accurate information regarding Chewy’s products, services, and order processes related to veterinary needs.

  • Assist veterinary customers with prescription management, order placement, and troubleshooting.

  • Collaborate with internal teams such as pharmacy, fulfillment, and technical support to resolve issues efficiently.

  • Document and track customer interactions in CRM systems with high attention to detail.

  • Stay updated on veterinary products, industry trends, and company policies to provide informed support.

  • Advocate for veterinary customers’ needs to enhance service delivery and customer satisfaction.

  • Participate in ongoing training sessions and team meetings to maintain knowledge and performance standards.



Required Skills and Qualifications



  • Previous experience in veterinary customer service, veterinary technician, or related veterinary field preferred.

  • Strong knowledge of veterinary terminology, medication, and procedures.

  • Exceptional verbal and written communication skills.

  • Ability to multitask and manage time effectively in a remote work environment.

  • Proficient with CRM software and standard office tools (e.g., Microsoft Office Suite).

  • Empathy and patience to handle sensitive situations and complex customer inquiries.

  • Detail-oriented with strong problem-solving abilities.

  • Reliable internet connection and a quiet, dedicated workspace for remote work.



Experience



  • Minimum of 1-2 years experience in veterinary customer service, veterinary technician role, or a similar veterinary-related support position is highly desirable.

  • Prior experience working remotely is an advantage but not mandatory.



Working Hours



  • Full-time position with flexible scheduling options to cover a variety of shifts including weekdays, weekends, and holidays.

  • Typical work hours may vary but generally follow standard business hours aligned with veterinary clients’ availability.

  • Ability to work independently and adhere to schedules in a home environment is essential.



Knowledge, Skills, and Abilities



  • Deep understanding of veterinary healthcare industry and client needs.

  • Strong interpersonal skills with an ability to build rapport quickly.

  • Effective listening and clear communication to resolve customer concerns.

  • Technical aptitude to navigate multiple software platforms and databases.

  • Self-motivated and disciplined to meet performance goals remotely.

  • Adaptability and willingness to learn in a fast-paced environment.



Benefits



  • Competitive salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • 401(k) retirement savings plan with company match.

  • Paid time off including vacation, holidays, and sick leave.

  • Employee discounts on Chewy products.

  • Professional development opportunities and ongoing training.

  • Supportive company culture that values work-life balance and employee wellbeing.

  • Fully remote work allowing flexibility and reduced commuting stress.



Why Join Chewy?


At Chewy, we are passionate about helping pets live happier, healthier lives. Joining our Veterinary Customer Support team means being part of a company that truly values its employees and customers alike. We foster a collaborative, inclusive environment where your expertise makes a real impact on the pet community. If you thrive in a dynamic setting and want to work for a purpose-driven company, Chewy is the perfect place for you to grow your career while enjoying the benefits of remote work.



How to Apply


Interested candidates are invited to visit the official Chewy Careers page at Chewy Careers and submit their application for the Veterinary Customer Support position. Please include an updated resume and a cover letter detailing your relevant experience and motivation for applying. Qualified applicants will be contacted for further screening and interview steps.

Apply Now

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