Work-from-Home Customer Service Job - Flexible Part-Time Hours
Fresher Jobs Hub
Available Locations:
Toronto, Ontario
Job Description
Job Summary:
Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our remote customer service team. This part-time, work-from-home role is ideal for students, stay-at-home parents, or anyone seeking flexible hours and a supportive virtual work environment. As a Customer Service Representative, you will handle inquiries, provide information, and resolve basic issues for customers via chat, email, or phone—ensuring a positive customer experience every step of the way.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints or issues with patience and efficiency.
- Maintain clear and concise documentation of interactions using internal tools.
- Escalate complex issues to senior support when necessary.
- Meet personal and team performance metrics, including response time and customer satisfaction.
- Stay up-to-date with product knowledge and updates through provided training.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-first mindset.
- Ability to multitask and manage time effectively in a remote environment.
- Basic computer proficiency, including typing, browsing, and using communication platforms like Zoom or Microsoft Teams.
- Quiet, distraction-free home office setup with reliable internet.
Experience:
- No prior experience required—freshers and entry-level candidates are welcome.
- Previous experience in customer service, call centers, or retail support is a plus but not mandatory.
Working Hours:
- Part-time with flexible scheduling.
- Choose shifts between 4 to 6 hours per day—morning, afternoon, or evening slots available.
- Weekend shifts are optional but may offer additional incentives.
Knowledge, Skills, and Abilities:
- Strong problem-solving and active listening skills.
- Ability to empathize with customers and stay calm under pressure.
- Willingness to learn and adapt to new tools and procedures.
- Comfortable working independently and as part of a virtual team.
Benefits:
- Work from the comfort of your home.
- Flexible schedule to suit your lifestyle or academic commitments.
- Paid training and continuous learning support.
- Weekly or bi-weekly payment cycles.
- Performance-based bonuses and recognition programs.
- Career growth opportunities for top performers.
Why Join Fresher Jobs Hub?
At Fresher Jobs Hub, we believe in creating opportunities for fresh talent to enter the workforce without the pressure of prior experience. We provide a supportive, flexible work culture that values learning, initiative, and work-life balance. Join a growing community of remote professionals who are shaping the future of customer support—on your terms.
How to Apply:
Interested candidates can apply by clicking the "Apply Now" button on our official website or by submitting their resume and a short cover letter to jobs@fresherjobshub.com with the subject line “Remote Customer Service – Part-Time Application.”