Virtual Customer Support Representative - Apply Now

Fresher Jobs Hub

Available Locations: Toronto, Ontario

Job Description

📝 Job Summary


Fresher Jobs Hub is seeking proactive and customer-focused individuals to join our dynamic team as Virtual Customer Support Representatives. This is an exciting remote opportunity for individuals who are enthusiastic about delivering top-tier service and resolving customer issues in a fast-paced digital environment. As a Virtual Customer Support Representative, you will serve as the first point of contact for customers, ensuring their inquiries are addressed professionally and efficiently across multiple communication platforms.



🎯 Key Responsibilities



  • Respond to customer queries via chat, email, and phone in a timely and professional manner.

  • Provide accurate information regarding products, services, order status, and company policies.

  • Resolve customer complaints with patience, empathy, and attention to detail.

  • Escalate unresolved issues to appropriate departments when necessary.

  • Maintain records of customer interactions and transactions.

  • Collaborate with other support team members to improve customer satisfaction.

  • Adhere to company procedures, scripts, and quality standards.

  • Deliver feedback to improve service processes and customer experience.



✅ Required Skills and Qualifications



  • Excellent written and verbal communication skills in English.

  • Strong interpersonal skills with a customer-first mindset.

  • Proficient computer literacy and ability to navigate multiple systems.

  • Ability to work independently and as part of a virtual team.

  • Good typing speed (minimum 30 WPM).

  • Calm and professional demeanor under pressure.

  • High level of accuracy and attention to detail.



📚 Experience



  • No prior experience is required—freshers are encouraged to apply!

  • Any previous experience in customer service, BPO, or call center roles will be considered a plus.



⏰ Working Hours



  • Flexible scheduling available (Day/Night Shifts).

  • Choose from Full-Time or Part-Time remote shifts.

  • Weekends and holiday shifts may be required depending on business needs.



🎓 Knowledge, Skills, and Abilities



  • Basic knowledge of CRM tools or ticketing systems is an advantage.

  • Strong organizational and time management skills.

  • Ability to multitask in a remote working environment.

  • Willingness to learn and adapt quickly to new processes.

  • Familiarity with online communication tools such as Zoom, Microsoft Teams, or Slack.



🎁 Benefits



  • Work from the comfort of your home.

  • Competitive hourly pay and performance-based bonuses.

  • Training and onboarding provided for all selected candidates.

  • Flexible shift options to suit your lifestyle.

  • Growth opportunities within the company.

  • Supportive team culture and continuous learning environment.



🌟 Why Join Fresher Jobs Hub?



  • Join a leading remote work platform that connects job seekers with top global employers.

  • Be a part of a company that values diversity, inclusivity, and innovation.

  • No commute, no dress code—work in your pajamas!

  • Ideal opportunity for students, stay-at-home parents, and career changers.

  • Start your professional journey with a company that believes in your potential.



📩 How to Apply


Ready to launch your remote career? Submit your application by clicking on the "Apply Now" button on our official careers page: 👉 www.fresherjobshub.com/apply


Please ensure your resume is up to date and includes a valid email address and phone number. Shortlisted candidates will be contacted via email for the next steps.

Apply Now

Similar Jobs