Online Chat AND Email Support Executive - Part-Time Role

Fresher Jobs Hub

Available Locations: Wild Rose, Alberta

Job Description

Job Summary


Fresher Jobs Hub is looking for proactive, customer-focused individuals to join our growing remote support team as Online Chat and Email Support Executives. In this role, you’ll be responsible for handling inbound customer queries, resolving concerns, and delivering a seamless support experience—all through live chat and email. This is an ideal position for students, fresh graduates, stay-at-home parents, or anyone seeking flexible part-time work from the comfort of their home.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via chat and email.

  • Provide accurate information regarding products, services, orders, and basic troubleshooting.

  • Maintain a high level of customer satisfaction through empathetic and solution-oriented responses.

  • Escalate complex issues to the appropriate department or senior support staff when necessary.

  • Keep detailed records of customer interactions using internal CRM systems.

  • Stay up to date with company policies, product updates, and system changes.

  • Manage multiple conversations simultaneously with clarity and efficiency.



Required Skills and Qualifications



  • Strong written English communication skills (grammar, punctuation, tone).

  • Typing speed of at least 35 words per minute with high accuracy.

  • Basic computer literacy and ability to navigate web-based tools.

  • A customer-first attitude with good problem-solving abilities.

  • Comfortable working independently in a remote setting.



Experience



  • No prior experience required—comprehensive training will be provided.

  • Prior experience in customer service, helpdesk, or live chat support is a plus but not mandatory.



Working Hours



  • Flexible part-time hours: 3 to 5 hours/day.

  • Shifts available during mornings, afternoons, evenings, and weekends.

  • Ideal for balancing with studies or other part-time commitments.



Knowledge, Skills, and Abilities



  • Familiarity with using chat platforms, Gmail, or ticketing systems (preferred).

  • Ability to multitask and prioritize workload efficiently.

  • Reliable internet connection and a distraction-free workspace.

  • Strong attention to detail and the ability to follow instructions.

  • Positive attitude and a willingness to learn and grow in the role.



Benefits



  • Work-from-home flexibility with no daily commute.

  • Paid training and performance-based incentives.

  • Opportunity to grow into full-time roles or specialized customer support positions.

  • Supportive team culture with virtual meetups and ongoing mentorship.

  • Certificate of experience upon successful completion of tenure.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we specialize in offering flexible career opportunities for students, job seekers, and individuals looking to gain experience in the digital workforce. We believe in remote work that empowers you to learn, earn, and grow at your own pace. Whether you're beginning your professional journey or returning to the workforce, our inclusive culture and tailored training will set you up for success.



How to Apply


Ready to start your remote journey? 👉 Submit your application with your updated resume and a short cover letter explaining why you’re interested in the role. 📧 Email your application to: careers@fresherjobshub.com 📅 Shortlisted candidates will be contacted for a virtual assessment and interview.

Apply Now

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