Freelance Customer Service Jobs - Morning AND Evening Shifts

Fresher Jobs Hub

Available Locations: Wild Rose, Alberta

Job Description

Job Summary


Fresher Jobs Hub is seeking enthusiastic, detail-oriented, and reliable individuals to join our team as Freelance Customer Service Representatives for both morning and evening shifts. This fully remote opportunity is perfect for individuals looking to gain experience in the customer service field or for those seeking flexible freelance work from the comfort of home. Whether you're a student, a stay-at-home parent, or a professional exploring side gigs, we welcome applicants with a passion for helping others and providing exceptional support.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via chat, email, or phone.

  • Resolve customer complaints, issues, or requests with efficiency and empathy.

  • Maintain accurate records of customer interactions using CRM tools or company software.

  • Collaborate with internal departments to resolve queries and escalate complex issues as needed.

  • Follow communication procedures, guidelines, and policies provided during training.

  • Deliver a high standard of customer experience while meeting service level agreements (SLAs).

  • Maintain confidentiality of sensitive customer and company information.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Strong interpersonal skills and customer-oriented mindset.

  • Basic computer literacy and comfort using chat, email, and support software.

  • Ability to multitask and stay organized in a fast-paced environment.

  • Professional demeanor and problem-solving attitude.

  • A quiet, distraction-free home office setup with reliable internet connectivity.



Experience



  • No prior experience required — training will be provided.

  • Freshers and individuals re-entering the workforce are encouraged to apply.

  • Previous experience in customer service, virtual assistance, or call centers is a plus but not mandatory.



Working Hours



  • Flexible shifts available:



    • Morning Shift: 8:00 AM – 12:00 PM

    • Evening Shift: 5:00 PM – 9:00 PM



  • Minimum commitment of 4 hours per shift, with the option to work multiple shifts per week.



Knowledge, Skills, and Abilities



  • Familiarity with customer service principles and best practices.

  • Understanding of support ticketing systems or willingness to learn.

  • Adaptability to new tools and processes.

  • Ability to remain calm under pressure and handle difficult conversations with professionalism.

  • Time management and self-motivation to meet deadlines independently.



Benefits



  • 100% remote – work from anywhere.

  • Flexible scheduling to suit your availability.

  • Paid training and continuous learning opportunities.

  • Freelance contract with potential for long-term engagement.

  • Ideal for students, part-time job seekers, or individuals seeking work-life balance.

  • Competitive hourly pay with performance-based bonuses.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we are committed to creating meaningful opportunities for individuals looking to build a career or earn supplemental income in a remote setting. Our platform is designed to empower freshers and freelancers with accessible roles, supportive training, and flexible work models. You’ll be joining a friendly, inclusive team where your contribution is valued, and your growth is supported.



How to Apply


Interested candidates are encouraged to apply through our official job portal or by sending an updated resume to jobs@fresherjobshub.com with the subject line: “Application – Freelance Customer Service (Morning/Evening Shift)”. Shortlisted applicants will be contacted for a quick online assessment and virtual interview.

Apply Now

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