Technical Customer Support Engineer

Fresher Jobs Hub

Available Locations: Mahikeng, North-West

Job Description

Job Summary


Fresher Jobs Hub is seeking a dedicated and technically skilled Technical Customer Support Engineer to join our dynamic support team. The ideal candidate will be the first point of contact for customers seeking technical assistance, troubleshooting complex issues, and providing timely resolutions. This role bridges the gap between technical teams and customers, ensuring exceptional service quality and customer satisfaction. If you are passionate about technology, customer service, and problem-solving, this role offers a great opportunity to grow in a fast-paced and supportive environment.



Key Responsibilities



  • Respond promptly to customer inquiries via phone, email, and chat, delivering exceptional technical support.

  • Diagnose and troubleshoot software, hardware, and networking issues reported by customers.

  • Collaborate with engineering and product teams to escalate and resolve complex technical problems.

  • Document all interactions, troubleshooting steps, and solutions accurately in the ticketing system.

  • Provide clear, step-by-step guidance and technical explanations to customers with varying levels of technical knowledge.

  • Participate in product testing and provide feedback to improve customer experience.

  • Assist in creating and updating support documentation, FAQs, and knowledge base articles.

  • Maintain a strong understanding of company products, updates, and industry trends.

  • Meet and exceed team performance metrics related to response time, resolution time, and customer satisfaction.



Required Skills and Qualifications



  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

  • Strong understanding of computer systems, networking, and software troubleshooting.

  • Excellent verbal and written communication skills with the ability to explain technical concepts clearly.

  • Proficiency in using CRM and ticketing tools (e.g., Zendesk, Freshdesk).

  • Analytical mindset with strong problem-solving skills.

  • Ability to work under pressure and handle multiple issues simultaneously.

  • Customer-centric attitude with a passion for delivering excellent service.

  • Familiarity with operating systems (Windows, Linux, macOS) and common software applications.

  • Basic knowledge of scripting or programming languages is a plus.



Experience



  • Fresh graduates with relevant internships or projects are encouraged to apply.

  • Previous experience in a technical support or customer service role is an advantage but not mandatory.

  • Experience in IT support, software troubleshooting, or help desk environments is a plus.



Working Hours



  • Full-time position, typically 9:00 AM to 6:00 PM, Monday to Friday.

  • Flexibility to work in shifts or extended hours may be required based on business needs.



Knowledge, Skills, and Abilities



  • Strong interpersonal skills with the ability to empathize and build rapport with customers.

  • Detail-oriented with excellent organizational and documentation skills.

  • Ability to learn new technologies quickly and adapt to changing environments.

  • Patience and persistence in troubleshooting technical issues.

  • Team player with a collaborative approach to problem-solving.

  • Proactive attitude towards continuous learning and self-improvement.



Benefits



  • Competitive salary with performance-based incentives.

  • Comprehensive health insurance coverage.

  • Opportunities for professional development and certification programs.

  • Supportive work environment with access to latest technologies.

  • Paid time off and flexible leave policies.

  • Employee wellness programs and team-building activities.

  • Remote work options or hybrid work flexibility (subject to company policy).



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in nurturing fresh talent and empowering our employees to reach their full potential. You will be part of an innovative company committed to delivering top-tier customer service and technology solutions. Joining our team means working alongside passionate professionals who value collaboration, continuous learning, and career growth. We invest in your success and provide the resources to help you thrive.



How to Apply


Interested candidates are invited to submit their resume and a cover letter highlighting their relevant skills and enthusiasm for the role to us with the subject line “Technical Customer Support Engineer Application.” Please ensure your contact details are up to date.

Apply Now

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