Remote Customer Technical Support Specialist

Fresher Jobs Hub

Available Locations: Mahikeng, North-West

Job Description

Job Summary

Fresher Jobs Hub is seeking a dedicated and tech-savvy Remote Customer Technical Support Specialist to join our dynamic team. This role is ideal for individuals passionate about technology and customer service, who thrive in a remote work environment. You will be the first point of contact for our customers, providing expert technical assistance and ensuring a seamless experience with our products and services. Your ability to troubleshoot issues, communicate clearly, and resolve problems efficiently will be key to maintaining high customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat with professionalism and empathy.


• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.


• Guide customers through step-by-step solutions and provide clear instructions to resolve technical problems.


• Document customer interactions and technical issues accurately in the company’s CRM system.


• Escalate complex issues to specialized technical teams while ensuring customers are kept informed.


• Collaborate with cross-functional teams to provide feedback and improve products and services.


• Stay updated on product knowledge, industry trends, and technical skills to enhance customer support.


• Maintain a positive and customer-focused attitude, ensuring every interaction reflects the company’s values.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in IT or related field preferred.


• Strong technical aptitude with a solid understanding of computer systems, software, and networking basics.


• Excellent verbal and written communication skills in English.


• Proficient in using remote support tools and customer relationship management (CRM) software.


• Ability to troubleshoot and resolve technical issues effectively and efficiently.


• Strong problem-solving skills with attention to detail.


• Patience and empathy to handle challenging customer interactions professionally.


• Self-motivated and comfortable working independently in a remote environment.

Experience

• Previous experience in a customer support or technical support role is preferred but not mandatory.


• Freshers with relevant technical knowledge and excellent communication skills are encouraged to apply.

Working Hours

• Flexible working hours with shifts available across different time zones.


• Full-time and part-time positions available, including weekend and evening shifts as per business needs.


• Ability to work remotely from any location with a reliable internet connection.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of common operating systems (Windows, macOS, Linux).


• Familiarity with basic networking concepts such as Wi-Fi, routers, IP addressing, and VPNs.


• Ability to learn quickly and adapt to new technologies and software platforms.


• Strong multitasking skills to handle multiple customer requests simultaneously.


• Effective time management and organizational abilities.

Benefits

• Competitive salary and performance-based incentives.


• Work from the comfort of your home, eliminating commute stress and expenses.


• Access to continuous training and professional development opportunities.


• Supportive and inclusive work culture with career growth potential.


• Health and wellness programs, including insurance options (depending on location).


• Employee recognition programs and team engagement activities.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we are committed to fostering a work environment where innovation, teamwork, and personal growth thrive. We believe in empowering fresh talent and providing opportunities to build rewarding careers in the tech support industry. Join us to be part of a forward-thinking company that values your contributions, supports your ambitions, and offers the flexibility of remote work. Your success is our success!

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting their relevant skills and motivation for the role. Please send your application to us with the subject line: “Application for Remote Customer Technical Support Specialist”.

Shortlisted candidates will be contacted for an initial interview and technical assessment.