Technical Support Analyst, Information Technology

Fresher Jobs Hub

Available Locations: Richards Bay, KwaZulu-Natal

Job Description

Job Summary


Fresher Jobs Hub is seeking a motivated and detail-oriented Technical Support Analyst to join our dynamic Information Technology team. As a Technical Support Analyst, you will be the first point of contact for our clients and internal users, providing expert assistance and resolving technical issues efficiently. You will play a key role in maintaining smooth IT operations by diagnosing, troubleshooting, and resolving hardware, software, and network problems. This role offers an excellent opportunity to grow your technical skills in a fast-paced environment and contribute to the success of a growing tech-driven company.



Key Responsibilities



  • Provide timely and effective technical support via phone, email, chat, or remote sessions to end-users experiencing IT issues.

  • Diagnose and resolve software, hardware, network, and connectivity problems.

  • Document and track incidents and service requests in the ticketing system with detailed notes and status updates.

  • Escalate complex issues to higher-level technical teams or vendors when necessary.

  • Assist with user account management, including password resets, permissions, and software installations.

  • Perform routine system maintenance and updates as assigned.

  • Collaborate with cross-functional teams to identify and implement IT improvements.

  • Educate users on basic troubleshooting and proper use of software and hardware.

  • Maintain knowledge of current technologies and industry trends to provide proactive support.



Required Skills and Qualifications



  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

  • Solid understanding of computer systems, mobile devices, and other tech products.

  • Familiarity with Windows and Mac OS environments.

  • Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

  • Experience with help desk software and remote support tools.

  • Strong problem-solving skills and ability to troubleshoot technical issues.

  • Excellent communication skills, both verbal and written.

  • Ability to work independently and as part of a team.

  • Customer-oriented with patience and empathy for users facing technical challenges.



Experience



  • 1-2 years of experience in a technical support or IT help desk role is preferred.

  • Experience supporting end-users in a corporate or service environment is a plus.

  • Fresh graduates with relevant internships or hands-on IT support experience are encouraged to apply.



Working Hours



  • Full-time position, Monday to Friday, 9:00 AM to 6:00 PM (flexible hours may be considered).

  • Availability for occasional after-hours support or shifts may be required based on business needs.



Knowledge, Skills, and Abilities



  • Strong analytical and diagnostic skills.

  • Ability to multitask and prioritize workload effectively.

  • Detail-oriented with a focus on accuracy and quality.

  • Adaptability to learn new tools and technologies quickly.

  • Professional and courteous demeanor when dealing with customers.

  • Ability to document technical procedures and user guides clearly.



Benefits



  • Competitive salary with regular performance reviews.

  • Work-from-home flexibility or hybrid work options.

  • Health insurance and wellness benefits.

  • Professional development opportunities and training programs.

  • Friendly and inclusive work environment.

  • Paid time off and holidays.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in nurturing talent and providing a platform for career growth. Joining our IT team means becoming part of a forward-thinking organization dedicated to innovation and excellence. You will have the chance to work with cutting-edge technology, collaborate with skilled professionals, and develop your skills in a supportive environment. We value diversity, creativity, and a strong customer focus, making Fresher Jobs Hub an ideal place for ambitious individuals looking to launch or advance their careers in IT support.



How to Apply


Interested candidates are invited to submit their updated resume along with a cover letter outlining their relevant experience and motivation for applying to us.  Please include the job title Technical Support Analyst in the subject line of your email.


Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for the next steps.

Apply Now

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