Application Support Engineer (with customer support focus)
Fresher Jobs Hub
Available Locations:
Richards Bay, KwaZulu-Natal
Job Description
🧾 Job Summary
Fresher Jobs Hub is seeking a skilled and customer-oriented Application Support Engineer with a strong inclination toward client satisfaction and problem-solving. The ideal candidate will serve as the technical bridge between our customers and our development team, ensuring smooth operation, maintenance, and enhancement of software applications. This is a dynamic and remote opportunity designed for someone who enjoys solving real-time problems, providing top-tier support, and translating technical issues into simple solutions for users.
🔧 Key Responsibilities
- Serve as the primary point of contact for clients encountering software-related issues.
- Troubleshoot application errors and diagnose root causes through analysis and testing.
- Collaborate with the development and QA teams to escalate and resolve complex issues.
- Document issues, solutions, and frequently asked questions to build internal and external knowledge bases.
- Provide step-by-step support, training, and guidance to customers via email, chat, and video calls.
- Monitor application health, generate reports, and ensure performance standards are met.
- Assist in configuring, installing, and maintaining applications in user environments.
- Participate in process improvement initiatives and customer satisfaction projects.
- Maintain high levels of professionalism and empathy in all customer interactions.
✅ Required Skills and Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong understanding of web and software applications, databases, and basic networking.
- Excellent problem-solving, analytical, and debugging skills.
- Outstanding communication and interpersonal abilities.
- Familiarity with support ticket systems such as Zendesk, Jira, or Freshdesk.
- Proficiency in written and spoken English.
- Ability to explain technical concepts in non-technical terms.
🧠 Experience
- 0–2 years of experience in an Application Support, Customer Support, or Technical Support role.
- Fresh graduates with strong technical acumen and communication skills are welcome to apply.
- Internship or academic project experience related to technical troubleshooting or software support is a plus.
⏰ Working Hours
- Monday to Friday
- 9:00 AM to 6:00 PM (Flexible Time Zones Available)
- Occasional weekend or evening support depending on client needs
📘 Knowledge, Skills, and Abilities
- Working knowledge of SQL, APIs, and error logging tools.
- Understanding of ITIL practices and software development lifecycle (SDLC).
- Quick learner with the ability to adapt to new tools and technologies.
- Self-motivated with the ability to work independently and as part of a team.
- Patience and resilience when handling customer issues.
🎁 Benefits
- 100% Remote work – flexible and convenient.
- Paid training and learning resources.
- Performance-based bonuses and recognition programs.
- Opportunities for career advancement and internal mobility.
- Supportive team culture with virtual team-building events.
- Work-life balance and mental wellness support.
🌟 Why Join Fresher Jobs Hub?
At Fresher Jobs Hub, we believe in empowering talent by offering remote opportunities to kick-start or accelerate careers in the tech support domain. Join a company where your voice is heard, your growth is nurtured, and your efforts are genuinely appreciated. With us, you're not just an employee — you're part of a forward-thinking team that values innovation, empathy, and collaboration.
📝 How to Apply
Interested candidates are encouraged to apply with their updated resume and a brief cover letter outlining their motivation and relevant experience.
📧 Email Your Application to: careers@fresherjobshub.com 📅 Application Deadline: Open until filled 🌐 Visit us at: www.fresherjobshub.com