Technical Support Executive - Part-Time Work-from-Home Role

Fresher Jobs Hub

Available Locations: Singapore, Central Singapore

Job Description

Job Summary


Fresher Jobs Hub is actively seeking a detail-oriented and tech-savvy Technical Support Executive for a part-time, work-from-home position. This role is ideal for individuals who enjoy helping others solve problems and are comfortable working remotely. As a Technical Support Executive, you will be the first point of contact for customers experiencing technical issues. You will troubleshoot problems, provide timely solutions, and ensure a seamless user experience. Whether you're a student, stay-at-home parent, or simply looking for a flexible side role, this is your opportunity to contribute to a growing online service platform.



Key Responsibilities



  • Respond promptly to customer inquiries via chat, email, or voice support.

  • Diagnose and resolve technical issues related to software, applications, and basic hardware.

  • Escalate unresolved queries to the appropriate internal teams and follow up until resolution.

  • Maintain detailed documentation of issues, solutions, and customer interactions.

  • Assist customers with account setup, navigation, and troubleshooting.

  • Provide feedback on frequently reported issues and suggest improvements to support documentation.

  • Meet performance metrics related to response time, resolution time, and customer satisfaction.



Required Skills and Qualifications



  • Excellent communication skills in English, both verbal and written.

  • Proficient with computers, mobile applications, and common troubleshooting techniques.

  • Ability to multitask and work independently with minimal supervision.

  • Strong customer service orientation and problem-solving mindset.

  • Fast learner with the ability to quickly adapt to new tools and systems.



Experience



  • No prior experience required — Freshers are welcome to apply!

  • Previous customer support or technical support experience is a plus but not mandatory.



Working Hours



  • Part-Time: 3 to 5 hours per day

  • Flexible scheduling between 9 AM to 9 PM (your local time)

  • Weekend availability preferred but not compulsory



Knowledge, Skills, and Abilities



  • Familiarity with common operating systems (Windows, macOS, Android, iOS).

  • Basic understanding of internet connectivity, browsers, and software installation.

  • Patience and empathy when handling technical issues.

  • Organized and capable of documenting work clearly and efficiently.

  • Team-oriented attitude while working independently in a remote setting.



Benefits



  • 100% Remote – Work from anywhere with a stable internet connection.

  • Flexible working hours to accommodate your personal schedule.

  • Opportunity to gain real-world tech support experience.

  • Training and upskilling resources provided.

  • Competitive hourly pay with performance bonuses.

  • Certificate of experience after successful completion of the role period.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in empowering freshers and remote talent by providing accessible job opportunities with room for growth. We offer a supportive virtual work culture, regular skill development opportunities, and a platform to launch or enhance your career in tech support. Join us and become part of a team that values learning, flexibility, and customer satisfaction.



How to Apply


Interested candidates can apply by submitting their updated resume and a brief cover letter highlighting their interest in the role to us. Please include the subject line: “Application for Technical Support Executive – Part-Time (WFH)”. Shortlisted candidates will be contacted for a quick online interview.

Apply Now

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