Telecaller - BPO AND Call Center Jobs in Singapore for Indian Candidates

Fresher Jobs Hub

Available Locations: Singapore, Central Singapore

Job Description

Job Summary


Fresher Jobs Hub is seeking motivated and enthusiastic Telecallers to join our dynamic BPO and Call Center operations in Singapore. This role involves engaging with customers over the phone to promote services, resolve queries, and provide excellent customer support. The ideal candidates will possess strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment. This opportunity is ideal for Indian candidates looking to build a career in the customer service industry with potential international exposure.



Key Responsibilities



  • Make outbound calls to potential and existing customers to promote company products and services.

  • Handle inbound customer calls professionally and provide timely resolutions to queries or complaints.

  • Maintain accurate and detailed records of customer interactions in the CRM system.

  • Follow up with customers as necessary to ensure customer satisfaction and issue resolution.

  • Achieve or exceed daily, weekly, and monthly call targets and KPIs.

  • Collaborate with team members and supervisors to improve service quality and operational efficiency.

  • Maintain up-to-date knowledge of company offerings, policies, and procedures.

  • Adhere to company compliance and quality standards during all customer interactions.



Required Skills and Qualifications



  • Minimum 10+2 (High School) qualification; Bachelor’s degree preferred but not mandatory.

  • Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.

  • Strong interpersonal skills and a customer-centric mindset.

  • Ability to handle rejection and maintain composure in stressful situations.

  • Basic computer skills and familiarity with CRM or call center software.

  • Good listening skills and problem-solving ability.

  • Willingness to work in shifts, including nights and weekends if required.



Experience



  • Freshers are welcome to apply.

  • Prior experience in a BPO, call center, or customer service role is an advantage but not mandatory.

  • Training will be provided to equip you with the necessary product knowledge and communication techniques.



Working Hours



  • Flexible shifts available including day, evening, and night shifts.

  • Typically 8 to 9 hours per day with breaks as per company policy.

  • Weekend and holiday shifts may be required depending on business needs.



Knowledge, Skills, and Abilities



  • Strong command over English with clear pronunciation and fluency.

  • Ability to work under pressure and meet deadlines.

  • Good multitasking skills and attention to detail.

  • Empathy and patience when dealing with customer concerns.

  • Team player with a positive attitude towards learning and growth.



Benefits



  • Competitive salary with performance-based incentives and bonuses.

  • Opportunity to work with international clients and gain global exposure.

  • Comprehensive training and development programs.

  • Career growth opportunities within the BPO and customer service domain.

  • Employee wellness programs and supportive work environment.

  • Work-from-home options or relocation assistance (subject to role and company policy).

  • Provident fund and other statutory benefits as per local labor laws.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in nurturing fresh talent and providing a platform for individuals to launch successful careers in the BPO and call center sector. We foster an inclusive and motivating work culture where employees are empowered to grow and excel. Joining us means becoming part of a forward-thinking organization that values commitment, hard work, and innovation. Whether you are a fresher or looking to advance your career, we offer the tools, training, and opportunities to help you succeed on an international level.



How to Apply


Interested candidates can apply by submitting their updated resume and a cover letter outlining their suitability for the role. Please send your application to us with the subject line: “Telecaller - Singapore BPO Application.” Alternatively, visit our website www.fresherjobshub.com/careers and complete the online application form. Shortlisted candidates will be contacted for an interview and assessment.

Apply Now

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