Customer Service Agent – FlySafair Call Centre

FlySafair

Available Locations: Johannesburg, Gauteng

Job Description

Job Title: Customer Service Agent – FlySafair Call Centre Company: FlySafair Location: Johannesburg or Work-from-Home (as applicable) Employment Type: Full-Time | Shift-Based | Entry-Level/Experienced



Job Summary:


FlySafair is seeking enthusiastic and customer-focused individuals to join our Call Centre team as Customer Service Agents. In this front-line role, you will assist passengers with flight bookings, manage queries, handle changes, and provide general support to ensure a smooth and satisfying FlySafair experience.


This is a great opportunity for passionate communicators looking to grow in the airline and travel industry.



Key Responsibilities:



  • Respond to customer queries via phone, email, or live chat in a timely and professional manner

  • Assist with new bookings, changes, cancellations, and check-in support

  • Provide accurate information regarding flight schedules, policies, baggage, and services

  • Handle complaints or service recovery issues with empathy and efficiency

  • Maintain updated records of customer interactions using FlySafair systems

  • Collaborate with other departments (e.g., Operations, Ticketing) to resolve complex issues

  • Follow standard operating procedures and maintain data security protocols



Requirements:



  • Education: Matric (Grade 12) required

  • Language: Fluent in English (additional South African languages are a plus)

  • Excellent communication and interpersonal skills

  • Strong computer literacy and ability to learn new systems

  • Ability to remain calm under pressure and multitask during peak times

  • Willing to work rotating shifts, including nights, weekends, and holidays

  • South African ID or valid work authorization



Preferred Experience:



  • 6–12 months in customer service, call centre, or travel/tourism sector (advantageous)

  • Familiarity with airline reservation or ticketing systems like Amadeus or Sabre (a plus)



Why Join FlySafair:



  • Competitive salary with incentives

  • Travel benefits for employees

  • Structured training and development programs

  • Dynamic and team-oriented work environment

  • Growth opportunities in one of South Africa’s fastest-growing airlines



How to Apply:


Send the following to our recruitment team:



  • Updated CV

  • Copy of ID

  • Any relevant experience certificates

Apply Now

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