Cabin Steward – Onboard Cleaning and Housekeeping Services
OceanGlide Cruises
Available Locations:
cape town, Western Cape
Job Description
Job Summary
As a Cabin Steward at OceanGlide Cruises, you will be the face of our onboard hospitality—responsible for delivering spotless cabins, warm, personalized service, and a consistently welcoming environment for our guests. You will manage an assigned section of guest and/or crew cabins, ensure all public areas under your scope are immaculate, respond promptly to guest requests, and uphold the highest standards of cleanliness, safety, and hygiene at sea.
Key Responsibilities
- Maintain, clean, and prepare assigned guest/crew cabins daily (beds, bathrooms, balconies, replenishing amenities, vacuuming, dusting, etc.).
- Provide timely turndown service and special set‑ups (e.g., for celebrations, VIPs, families).
- Promptly respond to guest requests, complaints, and special preferences, ensuring seamless resolution and follow-up.
- Adhere to company housekeeping SOPs, public health standards, and cruise industry regulations (e.g., sanitation, waste segregation, chemical handling).
- Carry out deep-cleaning programs on a scheduled basis (mattress rotation, curtain cleaning, vent/grille sanitation, etc.).
- Maintain and report inventory for linens, amenities, and cleaning supplies; minimize wastage.
- Accurately document maintenance issues and coordinate with the Technical/Facilities team for quick fixes.
- Support embarkation/disembarkation day operations—room readiness, luggage assistance, lost & found procedures.
- Ensure strict compliance with health, safety, environmental, and emergency procedures (including participation in crew drills).
- Collaborate with Housekeeping Supervisors, Laundry, and other departments to deliver a consistent guest experience.
Required Skills and Qualifications
- Proven ability to deliver five-star housekeeping standards in a fast-paced, high-occupancy environment.
- Strong guest service orientation with excellent communication and interpersonal skills.
- High attention to detail, time management, and organizational capability.
- Physical stamina to stand, bend, lift, and move heavy items throughout long shifts.
- Working knowledge of cleaning agents, equipment, color-coded systems, and hygiene protocols.
- Basic English proficiency (additional languages are a plus).
- Ability to live and work in a multicultural, shipboard environment for extended contracts.
- Understanding of confidentiality and respect for guest privacy.
Experience
- Essential: 1–2 years of housekeeping experience in hospitality (cruise lines, hotels, luxury resorts) or similar service environments.
- Preferred: Prior cruise ship experience; exposure to international sanitation standards (e.g., USPH/VSP or equivalent).
- Certifications (advantageous): STCW Basic Safety Training, Crowd Management, and valid medical fitness for seafarers.
Working Hours
- Shipboard rotational contract (typically 6–8 months onboard, followed by vacation).
- 7 days a week while onboard, with scheduled hours and rest periods compliant with maritime labor regulations.
- Shift-based work, including early mornings, evenings, weekends, and public holidays.
- Participation in emergency drills and trainings as required.
Knowledge, Skills and Abilities
- Knowledge: Housekeeping SOPs, sanitation and disinfection standards, chemical safety (MSDS), linen handling, inventory control.
- Skills: Speed with accuracy, guest engagement, problem-solving, multitasking, and priority setting.
- Abilities: Work under pressure, maintain professionalism, adapt to changing schedules, and function effectively in multicultural teams.
Benefits
- Competitive, tax-free onboard compensation with performance-based incentives.
- Free accommodation (shared crew cabins) and meals onboard.
- Medical coverage onboard and during duty periods, as per company policy.
- Paid travel to/from the vessel at the start and end of contract (as per policy).
- Uniforms provided and laundered by the company.
- World-class training, certifications, and career growth pathways (e.g., Senior Cabin Steward, Housekeeping Supervisor).
- Crew recreational facilities and onboard welfare programs.
- Discounts on onboard services and potential family/friend cruise benefits (per policy).
Why Join OceanGlide Cruises
- Work with a globally recognized cruise brand committed to safety, service excellence, and employee growth.
- Experience diverse cultures, destinations, and teams while advancing an international hospitality career.
- Clear progression paths, structured training, and mentorship to grow into supervisory and management roles.
- A supportive, people-first culture that recognizes and rewards outstanding performance.
How to Apply
Submit the following via our careers portal or designated recruitment partner:
- Updated CV/Resume highlighting relevant housekeeping/hospitality experience.
- Cover Letter explaining your motivation to work at sea and your service philosophy.
- Copies of relevant certifications (e.g., STCW, medical fitness, hygiene training) if available.
- Valid passport and any existing seafarer’s book (if applicable).
- Professional references (minimum two) from previous employers.
Shortlisted candidates will be invited for a virtual interview and may undergo a practical housekeeping assessment.