Call Centre Executive – Cruise Staff Inquiries and Interview Scheduling

OceanGlide Cruises

Available Locations: Roodepoort, Gauteng

Job Description

Job Summary


OceanGlide Cruises is seeking a detail-oriented and customer-focused Call Centre Executive to support our maritime hiring operations. In this role, you will be the first point of contact for cruise staff applicants, handling inquiries, coordinating interviews, and delivering high-quality support to candidates around the world. Your ability to communicate professionally, manage multiple schedules, and maintain accurate records will directly impact the efficiency of our hiring pipeline. If you enjoy fast-paced environments and thrive in customer service and administrative coordination, this is your chance to be part of a globally renowned cruise company.



Key Responsibilities



  • Handle inbound and outbound calls related to cruise staff recruitment, interview scheduling, and onboarding inquiries.

  • Respond to candidate queries promptly via phone, email, or messaging platforms, ensuring a professional and helpful approach.

  • Coordinate interview appointments across time zones, collaborating with hiring managers, recruiters, and candidates.

  • Maintain accurate records of communication, interview outcomes, and scheduling in the applicant tracking system (ATS).

  • Follow up with candidates to confirm attendance, share necessary documentation, and answer pre-interview questions.

  • Escalate complex or sensitive inquiries to senior HR personnel as needed.

  • Provide ongoing support for mass hiring campaigns and virtual recruitment drives.

  • Work closely with other departments including HR, travel, and operations to ensure a smooth candidate journey.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Strong interpersonal and customer service skills.

  • Basic knowledge of recruitment or call center processes.

  • Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM or ATS systems.

  • Ability to work independently and handle multiple priorities under pressure.

  • Strong attention to detail and organizational abilities.



Experience



  • Minimum of 1–2 years of experience in a call center, recruitment coordination, or HR support role.

  • Prior experience in the cruise line, travel, or hospitality industry is a plus.

  • Freshers with exceptional communication skills and enthusiasm to learn are encouraged to apply.



Working Hours



  • Full-time position

  • Flexible shifts may be required, including evenings or weekends, to accommodate global candidate schedules.

  • Standard working hours: 9:00 AM – 6:00 PM (with flexibility for international coordination).



Knowledge, Skills, and Abilities



  • Strong phone etiquette and a professional, friendly tone.

  • Ability to manage global communications with cultural sensitivity.

  • Problem-solving mindset and a proactive approach to resolving scheduling conflicts.

  • Ability to maintain confidentiality of applicant and organizational data.

  • Multilingual abilities are an asset, especially in Spanish, Tagalog, or Hindi.



Benefits



  • Competitive salary with performance-based incentives.

  • Opportunity to work with one of the leading global cruise brands.

  • Remote work flexibility or hybrid work model (location-dependent).

  • Career progression into HR, recruitment, or crew management roles.

  • Access to exclusive training programs and cruise industry insights.

  • Friendly and collaborative multicultural work environment.



Why Join OceanGlide Cruises?


At OceanGlide Cruises, we don’t just connect people to jobs — we help launch careers at sea. Join a passionate team that plays a critical role in staffing luxury cruise ships with top-tier talent from across the globe. Whether you’re scheduling interviews or helping future crew members navigate the recruitment journey, your work has a global impact. Be part of a company that values service excellence, employee development, and meaningful travel experiences.



How to Apply


If you're ready to start your journey with OceanGlide Cruises, send your updated resume along with a brief cover letter to [careers@oceanglidecruises.com] or apply directly through our official careers portal at [www.oceanglidecruises.com/careers]. Please mention the subject line: “Call Centre Executive – Cruise Hiring Support” when applying.

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