HR BPO Specialist Employee Support Function

Walmart

Available Locations: Bengaluru, Karnataka

Job Description

We are looking for a detail-oriented and empathetic HR BPO Specialist to join our Employee Support Function team. In this role, you will act as a first-line point of contact for employees, assisting with HR-related inquiries, processes, and requests. You’ll play a key role in delivering a positive employee experience by ensuring prompt and accurate support in line with HR policies and service standards.


This is an excellent opportunity for individuals with a passion for HR, a service-oriented mindset, and the ability to handle confidential information with professionalism.



Key Responsibilities:



  • Respond to employee inquiries via email, chat, or internal ticketing systems regarding HR policies, payroll, benefits, leaves, onboarding, and more.

  • Provide accurate and timely information or route complex issues to the appropriate HR teams.

  • Maintain and update employee records in HR systems (e.g., Workday, SAP, Oracle HRMS).

  • Support HR processes such as onboarding, offboarding, background verification, and document management.

  • Ensure compliance with internal policies and data protection standards when handling sensitive information.

  • Track and resolve support tickets within SLA timelines while maintaining quality standards.

  • Collaborate with payroll, benefits, and HR business partners to ensure seamless service delivery.

  • Participate in process improvement initiatives and knowledge base updates.



Required Skills & Qualifications:



  • Strong verbal and written communication skills.

  • Basic understanding of HR operations, policies, and procedures.

  • Proficiency in MS Office (Excel, Word, Outlook) and familiarity with HRIS platforms.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • High level of accuracy and attention to detail.

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.

  • Ability to maintain confidentiality and handle sensitive employee information professionally.



Preferred Experience:



  • 1–2 years of experience in an HR support, HR operations, or shared services role (BPO or corporate).

  • Experience with global HR systems such as Workday, SAP SuccessFactors, Oracle, or PeopleSoft.

  • Familiarity with labor laws, employee benefits, and HR best practices.



What We Offer:



  • Competitive salary with performance-based bonuses.

  • Health, dental, and wellness benefits.

  • Paid time off, holidays, and leave entitlements.

  • Learning and development opportunities, including HR certifications.

  • Friendly, inclusive, and collaborative work culture.

  • Exposure to global HR processes and systems.



Why Join Us:



  • Be part of a dynamic and growing HR shared services team.

  • Contribute to improving the employee experience in a high-impact support role.

  • Gain valuable exposure to HR systems and global people practices.

  • Develop your career in HR operations and employee services.



How to Apply:


Submit your updated resume and a brief cover letter outlining your HR interest and experience via Company’s Careers Portal.

Apply Now

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