E-commerce Chat Support Executive - BPO Customer Care

Fresher Jobs Hub

Available Locations: Karachi, Sindh

Job Description

We are hiring Chat Support Executives to provide exceptional customer service for leading e-commerce clients via live chat. In this non-voice role, you will assist customers with order-related queries, returns, product information, payments, and technical issues in real-time, ensuring a smooth and satisfying online shopping experience.


This position is ideal for individuals with strong written communication skills, a customer-first mindset, and the ability to multitask in a fast-paced digital support environment.



Key Responsibilities:



  • Handle inbound customer chats related to orders, products, payments, returns, and delivery issues.

  • Provide accurate, prompt, and courteous responses using standard templates and customized messages.

  • Troubleshoot common technical or order-processing issues through chat.

  • Maintain updated records of interactions in CRM/ticketing systems.

  • Coordinate with internal teams (logistics, returns, escalation desk) to resolve customer concerns.

  • Ensure compliance with company policies, data protection, and quality guidelines.

  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.



Required Skills & Qualifications:



  • Excellent written English communication and grammar.

  • Good typing speed and accuracy (35+ WPM preferred).

  • Strong reading comprehension and attention to detail.

  • Basic computer literacy and familiarity with web browsers, e-commerce platforms, and chat systems.

  • Ability to multitask and work under pressure.

  • Minimum qualification: High school diploma or equivalent; a bachelor’s degree is a plus.

  • Willingness to work in rotational shifts, including weekends and holidays.



Preferred Experience:



  • 6 months to 2 years of experience in chat/email support, preferably for an e-commerce or retail client.

  • Familiarity with tools like Zendesk, Freshchat, Salesforce, or similar CRM/chat platforms.

  • Prior BPO experience in a non-voice or blended process is an advantage.



What We Offer:



  • Competitive salary with shift and performance-based incentives.

  • Paid training and onboarding.

  • Health insurance, paid leaves, and additional employee benefits.

  • Opportunities to grow into senior support, QA, or team lead roles.

  • Safe and inclusive workplace with global client exposure.



Why Join Us:



  • Work with leading e-commerce brands and gain real-world customer service experience.

  • Be part of a fast-growing digital support team with opportunities for skill development.

  • Build a career in the BPO industry with advancement into quality, operations, or training.



How to Apply:


Send your updated resume to us or apply via Company Careers Portal. Shortlisted candidates will be contacted for typing tests and a virtual or in-person interview.

Apply Now

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