Job Summary

Velocity eCommerce, a leading online learning platform, is seeking a detail-oriented and proactive Academic Admin Assistant to join our dynamic remote team. In this role, you will play a key part in supporting academic operations, coordinating student and instructor activities, and ensuring seamless administrative processes. This position is ideal for individuals who are organized, tech-savvy, and passionate about contributing to the growth of online education.

Key Responsibilities

• Manage and maintain student records, course schedules, and academic documentation.

• Assist instructors with course materials, virtual classroom setup, and grading processes.

• Coordinate communication between students, faculty, and internal teams to ensure smooth workflow.

• Track academic deadlines, exam schedules, and assessment submissions.

• Prepare reports, presentations, and spreadsheets related to student progress and course metrics.

• Support onboarding of new students and instructors by providing guidance on platform usage.

• Address student queries promptly through email, chat, or ticketing systems.

• Maintain confidentiality and accuracy of sensitive academic information.

• Contribute to process improvements to enhance operational efficiency.

Required Skills and Qualifications

• Bachelor’s degree in Education, Business Administration, or related field preferred.

• Strong organizational and multitasking abilities.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.

• Experience with learning management systems (LMS) is a plus.

• High attention to detail and accuracy in documentation.

• Ability to work independently and manage time effectively in a remote environment.

Experience

• Freshers are welcome to apply; 1–2 years of experience in academic administration, customer support, or related fields is advantageous.

• Experience in online education platforms or e-learning operations is a strong plus.

Working Hours

• Full-time remote role

• Flexible working hours with availability to attend virtual meetings during standard business hours (Monday–Friday).

Knowledge, Skills, and Abilities

• Strong problem-solving and critical thinking skills.

• Ability to handle multiple tasks while maintaining high-quality output.

• Familiarity with online communication tools such as Zoom, Teams, or Slack.

• Capacity to adapt quickly to new processes and technologies.

• Empathy and patience in dealing with students and instructors.

Benefits

• Competitive salary with performance incentives.

• Fully remote work environment with flexible scheduling.

• Opportunity to work with a leading online learning platform.

• Professional development and training opportunities.

• Supportive and collaborative virtual team culture.

Why Join Velocity eCommerce?

• Be part of an innovative and rapidly growing e-learning company.

• Work remotely from anywhere, contributing to the education of students worldwide.

• Gain hands-on experience in academic operations and administration.

• Enjoy a collaborative, inclusive, and supportive work environment that values your growth.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience to us. Please include the subject line: “Application – Academic Admin Assistant (Remote)”.