Job Summary

Fresher Jobs Hub is seeking a detail-oriented and proactive Administrative Coordinator to support night-shift operations for our BPO/KPO clients. The ideal candidate will ensure smooth administrative workflows, coordinate cross-functional activities, and maintain accurate records while working in a fast-paced, deadline-driven environment. This role is well-suited for organized professionals who thrive during night operations and enjoy supporting business processes behind the scenes.

Key Responsibilities

• Coordinate daily administrative activities for BPO/KPO operations.

• Maintain and update databases, reports, and documentation accurately.

• Support scheduling, shift planning, and workforce coordination.

• Handle internal communications between teams and stakeholders.

• Monitor workflow queues and escalate issues when necessary.

• Prepare MIS reports and performance trackers.

• Assist in process audits and compliance documentation.

• Ensure adherence to company policies and client requirements.

• Provide general administrative support to operations and management teams.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Commerce, or a related field.

• Strong organizational and multitasking abilities.

• Proficiency in MS Office (Excel, Word, PowerPoint).

• Good written and verbal communication skills in English.

• Ability to work independently during night shifts.

• Basic understanding of BPO/KPO workflows is an advantage.

• Strong attention to detail and accuracy.

Experience

• Freshers are welcome to apply.

• 0–2 years of experience in administrative support, BPO, or KPO environments preferred.

• Internship or project experience in operations/administration will be an added advantage.

Working Hours

• Night Shift (typically aligned with US/UK business hours).

• 5-day work week with rotational off.

• Flexibility to work additional hours during peak periods if required.

Knowledge, Skills and Abilities

• Strong data management and reporting capability.

• Ability to prioritize tasks in a high-volume environment.

• Problem-solving mindset with good judgment.

• Professional email etiquette and documentation skills.

• Ability to maintain confidentiality of sensitive information.

• Team collaboration with remote and on-site stakeholders.

Benefits

• Competitive salary package.

• Night shift allowance.

• Performance-based incentives.

• Health insurance and wellness support.

• Paid leave and statutory benefits.

• Learning and career growth opportunities in BPO/KPO domain.

• Friendly and inclusive work environment.

Why Join

• Excellent entry point into the fast-growing BPO/KPO industry.

• Structured training and onboarding for freshers.

• Opportunity to work with global clients.

• Clear career progression pathways.

• Supportive leadership and skill development programs.

• Stable night-shift role with professional growth potential.

How to Apply

Interested candidates can submit their updated resume with the subject line “Application – Administrative Coordinator (Night Shift)” through the company’s official careers portal or recruitment email. Shortlisted candidates will be contacted for the next steps in the selection process.