Job Summary
HDFC Bank’s Agile Banker Program – Retail Sales & Service is a structured career opportunity designed to develop future-ready banking professionals for frontline and relationship-based roles. This program equips candidates with comprehensive exposure to retail banking operations, customer engagement, sales, and service excellence. Agile Bankers play a vital role in acquiring new customers, deepening existing relationships, and delivering superior banking solutions while upholding HDFC Bank’s standards of trust, compliance, and customer-centricity.
Key Responsibilities
- Acquire new customers for retail banking products such as savings accounts, current accounts, deposits, loans, and digital banking services
- Build and manage long-term relationships with customers by understanding their financial needs and offering suitable solutions
- Cross-sell and up-sell banking and financial products to meet individual and business customer requirements
- Deliver high-quality customer service and ensure prompt resolution of queries and issues
- Achieve individual and branch-level sales and service targets in line with bank objectives
- Ensure strict adherence to banking regulations, KYC norms, and internal compliance policies
- Support branch operations and coordinate with internal teams for seamless service delivery
- Promote digital banking channels to enhance customer convenience and engagement
Required Skills and Qualifications
- Bachelor’s degree in any discipline from a recognized university
- Strong communication and interpersonal skills
- Customer-focused mindset with a passion for sales and service
- Ability to understand financial products and explain them clearly to customers
- Goal-oriented attitude with the ability to work under targets
- Basic proficiency in MS Office and comfort with digital tools
- Willingness to learn and adapt in a fast-paced banking environment
Experience
- Fresh graduates are encouraged to apply
- Candidates with 0–2 years of experience in banking, sales, financial services, or customer service will have an added advantage
Working Hours
- Full-time role
- 5–6 working days per week, as per branch and business requirements
- Working hours aligned with branch banking operations and customer engagement needs
Knowledge, Skills and Abilities
- Basic knowledge of retail banking products and services
- Understanding of customer acquisition and relationship management principles
- Strong negotiation and persuasion abilities
- Analytical skills to assess customer needs and recommend appropriate solutions
- High levels of integrity, professionalism, and ethical conduct
- Ability to work independently as well as collaboratively within a team
Benefits
- Competitive salary with performance-based incentives
- Structured training and on-the-job learning through the Agile Banker Program
- Clear career progression and internal growth opportunities within HDFC Bank
- Health insurance and employee welfare benefits
- Exposure to one of India’s leading private sector banks
- Supportive work culture with continuous learning and development
Why Join HDFC Bank?
- Be part of a trusted and reputed banking brand with a strong market presence
- Gain hands-on experience across retail sales and service functions
- Develop a long-term career in banking with structured learning and mentorship
- Opportunity to work in a performance-driven yet employee-friendly environment
- Enhance your professional skills while contributing to customer financial well-being
How to Apply
Interested candidates can apply through the official HDFC Bank careers portal or authorized recruitment partners. Shortlisted candidates will be contacted for further assessment and interview rounds. Applicants are advised to keep their updated resume and relevant documents ready during the application process.
