Job Summary

Amazon Support is seeking dedicated and professional Chat Support Executives to join our dynamic team. As a Chat Support Executive, you will be the first point of contact for our customers, providing prompt and accurate assistance through online chat channels. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role offers an exciting opportunity to grow within one of the world’s leading e-commerce companies, all while working from the comfort of your home.

Key Responsibilities

• Respond to customer queries via chat in a timely and professional manner.

• Troubleshoot customer issues related to Amazon services, orders, returns, refunds, and account management.

• Maintain high-quality customer interactions, ensuring accurate and complete information is provided.

• Escalate complex issues to the relevant internal teams while maintaining ownership of customer satisfaction.

• Document customer interactions and follow internal processes for issue resolution.

• Continuously learn and adapt to updates in policies, procedures, and tools.

• Collaborate with team members and management to achieve departmental goals and maintain service quality standards.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong problem-solving and analytical abilities.

• Ability to multi-task and handle multiple chats efficiently.

• Familiarity with basic computer operations and online platforms.

• Patience, empathy, and a strong customer-oriented mindset.

• Typing speed of 30+ words per minute (preferred).

Experience

• Freshers are welcome to apply; prior experience in customer support or chat support is an advantage.

• Experience with e-commerce platforms, online marketplaces, or CRM tools is a plus.

Working Hours

• Full-time remote position.

• Flexible shifts available, including day and night shifts.

• 5-6 days work per week depending on shift and operational requirements.

Knowledge, Skills, and Abilities

• Strong knowledge of customer service principles and practices.

• Ability to remain calm and professional under pressure.

• Attention to detail and ability to follow process-driven workflows.

• Ability to adapt quickly to new technologies and platforms.

• Team-oriented mindset with good interpersonal skills.

Benefits

• Work from home with a flexible schedule.

• Opportunity to work with one of the world’s largest e-commerce companies.

• Career growth and learning opportunities within Amazon.

• Competitive salary and performance-based incentives.

• Health and wellness benefits (as applicable per location).

Why Join Amazon Support

Joining Amazon Support means becoming part of a global leader in e-commerce and technology. You will gain exposure to innovative processes, a collaborative work environment, and the opportunity to enhance your career while delivering excellent customer experiences. We value our employees and are committed to creating a culture of inclusion, learning, and growth.

How to Apply

Interested candidates can apply online through the official Amazon Careers portal or submit their updated resume and cover letter highlighting relevant skills and experience. Selected candidates will be contacted for a virtual interview and assessment.