Job Summary

Amazon Support is seeking enthusiastic and customer-focused Online Seller Support Executives to join our remote operations team. This role is dedicated to assisting Amazon’s third-party sellers in resolving their issues, optimizing their store performance, and ensuring smooth business operations on the Amazon marketplace. As a Seller Support Executive, you will act as the first point of contact for sellers, providing timely, accurate, and professional assistance through chat, email, and phone. This is a fantastic opportunity for individuals looking to build a career in e-commerce support with one of the world’s most innovative companies.

Key Responsibilities

• Serve as the primary contact for Amazon sellers, addressing their questions and concerns in a professional manner.

• Provide support across multiple communication channels including email, chat, and calls.

• Guide sellers on Amazon policies, tools, and best practices to enhance their business growth.

• Investigate and resolve operational issues related to product listings, payments, performance metrics, and order fulfillment.

• Accurately document all interactions and resolutions in the system for future reference.

• Escalate complex cases to higher-level support teams when required.

• Contribute to the overall seller experience by suggesting improvements to internal processes and knowledge resources.

• Maintain a high level of confidentiality, professionalism, and empathy while interacting with sellers.

Required Skills and Qualifications

• Bachelor’s degree in Business, Commerce, Management, or a related field (preferred, but not mandatory).

• Excellent communication skills in written and spoken English.

• Strong problem-solving abilities with the capacity to handle multiple tasks simultaneously.

• Proficiency in using MS Office tools and internet-based applications.

• Ability to work independently as well as collaboratively in a fast-paced environment.

• High attention to detail and accuracy in data entry and case handling.

Experience

• Fresh graduates are welcome to apply.

• Previous experience in customer support, e-commerce operations, or business process outsourcing will be considered an advantage.

Working Hours

• Flexible work-from-home opportunity.

• Shifts may vary depending on business requirements, including evenings, weekends, and public holidays.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong interpersonal and conflict resolution skills.

• Ability to stay calm and solution-focused under pressure.

• Knowledge of e-commerce marketplaces, online retail, or seller platforms is desirable.

• Willingness to learn new tools, processes, and Amazon’s internal systems.

• Customer-first mindset with a passion for delivering outstanding support.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility and remote work infrastructure support.

• Comprehensive training programs to ensure success in the role.

• Health and wellness benefits as per company policies.

• Career growth opportunities within Amazon’s global network.

• Access to employee discounts and internal resources.

Why Join

At Amazon, innovation and customer obsession are at the heart of everything we do. By joining as an Online Seller Support Executive, you become part of a dynamic team that directly contributes to the success of millions of sellers worldwide. You will gain exposure to the rapidly growing e-commerce sector, develop valuable skills, and build a meaningful career with a company that thrives on diversity, inclusivity, and professional growth.

How to Apply

Interested candidates can apply online by submitting their updated resume and a brief cover letter through the Amazon Careers portal. Shortlisted applicants will be contacted for an online assessment followed by virtual interviews.