Job Summary

Amazon is seeking enthusiastic, customer-focused, and tech-savvy individuals to join our Virtual Customer Service (VCS) team in India. As a Virtual Customer Service Associate, you will support customers across Amazon’s platforms by resolving queries, providing accurate information, and ensuring a seamless shopping experience. This is a work-from-home opportunity ideal for freshers and individuals looking to build a long-term career with one of the world’s most customer-obsessed organizations.

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email with professionalism, accuracy, and empathy.

• Provide solutions related to orders, payments, refunds, deliveries, account support, and product-related concerns.

• Troubleshoot problems and ensure timely resolution while following Amazon’s guidelines and quality standards.

• Maintain detailed and accurate records of interactions in Amazon’s systems.

• Escalate complex issues to the appropriate internal teams when necessary.

• Meet performance metrics including quality scores, productivity, customer satisfaction, and adherence.

• Deliver a customer experience that reflects Amazon’s commitment to trust, reliability, and world-class service.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English (additional regional languages are a plus).

• Strong customer service mindset with empathy, patience, and problem-solving skills.

• Basic computer knowledge and ability to learn new systems quickly.

• Ability to multitask and manage multiple customer interactions efficiently.

• Stable internet connection and a distraction-free workspace at home.

• High school diploma or bachelor’s degree preferred.

Experience

• Freshers are encouraged to apply.

• Any prior experience in BPO, customer service, or support roles is an added advantage but not mandatory.

Working Hours

• Rotational shifts including weekends and national holidays.

• 9-hour shifts with 1-hour break (8 hours of productive work).

• Candidate must be flexible with night shifts as per business requirements.

• Work-from-home with the possibility of hybrid requirements depending on location.

Knowledge, Skills, and Abilities

• Ability to handle customer complaints with calmness and professionalism.

• Strong attention to detail and accuracy in documentation.

• Fast typing speed with minimal errors.

• Good judgment in decision-making and prioritization.

• Ability to work independently and as part of a remote team.

• Time management and accountability for meeting deadlines and KPIs.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home convenience with flexible shift options.

• Comprehensive training program for freshers.

• Health insurance benefits as per company policy.

• Opportunities for internal growth, promotions, and career development.

• Employee discounts on Amazon products and services.

• Supportive work culture focused on learning, inclusivity, and innovation.

Why Join Amazon

• Work with one of the world’s most customer-centric and innovative companies.

• Build a stable and rewarding career with global exposure.

• Gain valuable experience in customer support, communication, and e-commerce operations.

• Enjoy long-term growth potential with continuous learning and upskilling opportunities.

• Be part of a dynamic remote workforce contributing to Amazon’s mission of creating delightful customer experiences.

How to Apply

Interested candidates can apply online by visiting Amazon’s official careers page.

• Go to Amazon Jobs India (Careers Portal).

• Search for “Virtual Customer Service Associate – India (Work From Home)”.

• Fill out the application form, upload your resume, and complete the required assessments.
  Selected candidates will be contacted for further interview rounds.