Job Summary

Apple Inc. is seeking a highly skilled Apple Certified Support Engineer with deep expertise in Mac OS and iOS systems. The successful candidate will provide technical support, troubleshooting, and solutions for Apple hardware and software products to enterprise clients, business partners, and internal teams. This role requires a proactive problem-solver with strong analytical skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Provide expert-level technical support for Mac OS and iOS devices, including troubleshooting hardware, software, and network issues.

• Collaborate with internal teams to resolve complex technical problems and ensure timely escalation when necessary.

• Conduct system diagnostics, configuration, and maintenance for Apple products in enterprise and business environments.

• Deliver guidance and training to end-users on best practices for Apple devices and software usage.

• Document support activities, incidents, and solutions in compliance with company standards.

• Stay current with Apple product updates, releases, and certifications to maintain expert knowledge.

• Support deployment and integration of Apple devices within corporate IT infrastructures.

• Contribute to continuous improvement initiatives, including process optimization and knowledge base development.

Required Skills and Qualifications

• Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) certification.

• Strong knowledge of Mac OS, iOS, Apple hardware, and common software applications.

• Proficiency in troubleshooting complex hardware and software issues.

• Understanding of network configurations, security protocols, and enterprise IT environments.

• Excellent communication and interpersonal skills for client-facing and team collaboration.

• Strong analytical and problem-solving capabilities.

• Ability to prioritize multiple tasks and manage time efficiently in a fast-paced environment.

Experience

• Minimum 3 years of experience in Apple technical support or IT support roles.

• Experience supporting enterprise environments or business clients preferred.

• Prior experience in device deployment, management, and technical troubleshooting is highly desirable.

Working Hours

• Full-time position with standard business hours; flexibility required for urgent support and critical escalations.

• Occasional on-call support or extended hours may be required during system rollouts or incidents.

Knowledge, Skills, and Abilities

• In-depth understanding of Mac OS architecture, iOS functionality, and Apple ecosystem integration.

• Knowledge of mobile device management (MDM) systems and Apple device enrollment programs.

• Strong documentation and reporting skills.

• Ability to work independently and as part of a collaborative team.

• High attention to detail with a focus on quality and customer satisfaction.

• Ability to learn quickly and adapt to evolving technologies and software updates.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision coverage.

• Paid time off and flexible leave policies.

• Apple employee discounts on products and services.

• Opportunities for professional development, certifications, and career growth.

• Collaborative and innovative work environment with a focus on technology and creativity.

Why Join Apple Inc.

• Be part of a global leader in innovation, technology, and customer experience.

• Work with cutting-edge Apple products and software in a dynamic, supportive environment.

• Collaborate with world-class professionals and enhance your technical expertise.

• Opportunity to contribute to Apple’s mission of creating technology that inspires and empowers people worldwide.

How to Apply

Interested candidates are invited to submit their resume, Apple certifications, and a cover letter highlighting relevant experience through the official Apple careers portal: Apple Careers
Ensure your application clearly demonstrates your technical expertise, problem-solving abilities, and passion for Apple technology.