Job Summary

Fresher Job is seeking enthusiastic and dedicated individuals to join our Banking and Finance Customer Service team. This role is ideal for candidates who have a passion for assisting customers, providing accurate information, and resolving inquiries efficiently. You will serve as the first point of contact for clients, delivering high-quality support while ensuring a smooth customer experience. Flexible shift options, including morning and evening hours, make this opportunity perfect for freshers or those looking for part-time or flexible work arrangements.

Key Responsibilities

• Handle inbound and outbound customer inquiries related to banking and finance products.

• Provide accurate information on account balances, transactions, loans, credit cards, and other banking services.

• Resolve customer complaints promptly and professionally, ensuring customer satisfaction.

• Maintain detailed records of customer interactions and transactions using CRM systems.

• Assist clients in navigating online banking platforms and digital financial tools.

• Collaborate with internal teams to escalate complex issues and ensure timely resolution.

• Adhere to company policies, banking regulations, and compliance standards.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving and analytical abilities.

• Basic understanding of banking operations, financial products, or customer service principles.

• Comfortable using computers, email, and online customer support tools.

• Ability to work independently with minimal supervision.

• Professional, courteous, and patient demeanor with customers.

Experience

• Freshers are welcome to apply; prior experience in customer service, call centers, or banking is a plus but not mandatory.

Working Hours

• Morning Shift: 8:00 AM – 2:00 PM

• Evening Shift: 3:00 PM – 9:00 PM

• Flexible schedules available based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills.

• Attention to detail and ability to handle multiple customer inquiries simultaneously.

• Basic knowledge of financial terminology and banking practices.

• Ability to maintain confidentiality and follow data protection guidelines.

• Patience and resilience in handling challenging customer interactions.

Benefits

• Competitive hourly rates and performance-based incentives.

• Flexible working hours suitable for students, freshers, and part-time professionals.

• Work-from-home opportunity, eliminating commuting stress.

• Comprehensive onboarding and training programs.

• Opportunities for career growth in the banking and finance sector.

Why Join Fresher Job?

At Fresher Job, we prioritize employee growth and satisfaction. Joining our Banking and Finance Customer Service team means becoming part of a supportive, professional, and dynamic environment. You will gain valuable experience in the financial services industry while developing essential customer service and problem-solving skills that will benefit your long-term career.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills to us. Shortlisted applicants will be contacted for a virtual interview. Immediate joining is preferred.