Job Summary

Language Links BPO is seeking a highly skilled Bilingual Call Center Agent (Spanish/English) to join our dynamic and customer-focused team. In this role, you will handle inbound and outbound customer interactions, provide exceptional support, resolve inquiries, and ensure a seamless customer experience across both English and Spanish communication channels. This position requires a strong command of both languages, excellent communication skills, and a passion for delivering high-quality service.

Key Responsibilities

• Manage inbound and outbound customer calls in both Spanish and English with professionalism and efficiency.

• Resolve customer inquiries, issues, and complaints while maintaining a positive and empathetic approach.

• Accurately document customer interactions, resolutions, and follow-up actions in the system.

• Provide product and service information and guide customers through processes when needed.

• Escalate complex issues to the appropriate departments while ensuring timely follow-ups.

• Meet performance targets including call quality, response time, customer satisfaction, and productivity metrics.

• Maintain confidentiality and adhere to company policies, procedures, and compliance standards.

Required Skills and Qualifications

• Fluency in Spanish and English (spoken and written) is mandatory.

• Strong communication and active listening skills.

• Excellent problem-solving abilities and a customer-first mindset.

• Ability to work under pressure and handle challenging conversations professionally.

• Basic computer literacy and ability to navigate multiple software applications.

• Strong typing speed and accuracy.

Experience

• Prior experience in a call center or customer service role is preferred but not required.

• Freshers with strong bilingual communication skills are also encouraged to apply.

Working Hours

• Full-time position with flexible shifts, including mornings, evenings, weekends, or holidays as needed.

• Rotational or fixed schedules may apply depending on business requirements.

• Work-from-office or hybrid options may be available based on location.

Knowledge, Skills, and Abilities

• Customer service best practices and call-handling etiquette.

• Ability to multitask, prioritize, and manage time effectively.

• Solid understanding of CRM systems and call center software (training provided).

• Patience, adaptability, and resilience in fast-paced environments.

• Ability to communicate clearly, empathetically, and professionally in both languages.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and wellness benefits.

• Paid time off, holidays, and sick leave.

• Ongoing training and development programs.

• Opportunities for internal promotions and career advancement.

• Supportive and culturally diverse work environment.

Why Join Language Links BPO?

At Language Links BPO, we believe in empowering our employees to grow and excel. We offer a collaborative workplace where your language skills, customer service talent, and career aspirations are valued. You will work with a passionate team, gain global call center experience, and enjoy opportunities for continuous learning and professional development.

How to Apply

Interested candidates may submit their updated resume along with a short cover letter highlighting their Spanish and English proficiency. Applications can be sent directly through our careers page or via the recruitment email provided in the job posting. Shortlisted candidates will be contacted for interviews and language assessments.