Job Summary

OneTech Associates is seeking a highly motivated and customer-focused Bilingual Customer Service Representative fluent in French and English to join our dynamic remote team. The ideal candidate will be responsible for delivering exceptional customer experiences through phone, email, and chat, ensuring client satisfaction, and providing timely solutions to inquiries. This role is perfect for individuals who thrive in a fast-paced environment, have excellent communication skills, and are passionate about helping customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries in both French and English via phone, email, and chat.
• Resolve customer issues efficiently while maintaining a positive and empathetic demeanor.
• Document interactions accurately in the company CRM system and maintain up-to-date records.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide product or service information to customers and guide them through processes.
• Follow company policies and procedures to ensure compliance and quality standards.
• Identify opportunities to improve customer satisfaction and provide feedback to management.
• Assist in developing knowledge base content for self-service resources.

Required Skills and Qualifications

• Fluent in French and English (spoken and written).
• Excellent communication, active listening, and problem-solving skills.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems, email, chat platforms, and MS Office suite.
• Ability to work independently in a remote environment while meeting performance goals.
• Positive attitude, patience, and adaptability in a fast-paced environment.

Experience

• Minimum 1–3 years of customer service experience, preferably in a bilingual environment.
• Experience in remote work or virtual team collaboration is highly desirable.
• Prior experience in technology, e-commerce, or call center environments is a plus.

Working Hours

• Full-time, remote position.
• Flexible scheduling may be required to accommodate multiple time zones.
• Typical working hours: Monday to Friday, 9:00 AM – 5:00 PM (flexible based on team requirements).

Knowledge, Skills, and Abilities

• Strong knowledge of customer service principles and best practices.
• Ability to adapt communication style based on customer needs.
• Capability to analyze and resolve problems efficiently.
• High level of cultural awareness and sensitivity in cross-cultural interactions.
• Self-motivated, organized, and able to manage time effectively.

Benefits

• Competitive salary with performance incentives.
• Fully remote work with flexible scheduling.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Professional development and training opportunities.
• Inclusive and supportive company culture.

Why Join OneTech Associates

At OneTech Associates, we value our team members as the backbone of our success. By joining us, you will:

• Be part of a global, collaborative, and innovative team.
• Gain experience working with diverse clients and industries.
• Receive continuous learning opportunities to grow your career.
• Enjoy a supportive remote work environment with a focus on work-life balance.

How to Apply

Interested candidates should submit their resume and cover letter highlighting bilingual proficiency and customer service experience to us. Please include “Bilingual Customer Service Rep – Remote” in the subject line. Qualified applicants will be contacted for interviews promptly.