Job Summary

Fresher Job is seeking highly motivated, customer-focused individuals to join our growing team as Bilingual Remote Customer Service Representatives. This fully remote role is ideal for candidates fluent in English and a second language (e.g., Spanish, French, German), who are passionate about delivering outstanding customer experiences. You will serve as the first point of contact for our UK-based customers, addressing inquiries, resolving issues, and ensuring customer satisfaction while representing the company’s values.

This position offers the opportunity to work from home, receive comprehensive training, and develop valuable professional skills in a supportive, dynamic environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Provide accurate information regarding products, services, and policies.

• Resolve customer complaints efficiently and effectively, ensuring a positive experience.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Escalate complex issues to appropriate departments when necessary.

• Collaborate with team members to meet performance targets and service goals.

• Support process improvement initiatives to enhance the overall customer experience.

• Utilize bilingual skills to assist customers in their preferred language whenever possible.

Required Skills and Qualifications

• Fluency in English and one additional language (verbal and written) – mandatory.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer literacy.

• Ability to navigate multiple systems simultaneously and maintain accuracy.

• High level of empathy and patience when interacting with customers.

Experience

• Prior experience in customer service, call center, or helpdesk roles is an advantage but not mandatory.

• Freshers with strong language skills and a customer-centric mindset are encouraged to apply.

Working Hours

• Full-time remote role with flexible working hours.

• Shifts aligned with UK time zones (morning, afternoon, or evening shifts may be required).

• Weekend and holiday rotations may apply depending on business needs.

Knowledge, Skills, and Abilities

• Exceptional listening and comprehension skills.

• Ability to adapt to changing processes and tools.

• Strong organizational and multitasking capabilities.

• Self-motivated with the ability to work independently in a remote setting.

• Capability to maintain confidentiality and handle sensitive customer information.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with a supportive virtual environment.

• Comprehensive onboarding and continuous training programs.

• Opportunity for career growth within a global company.

• Access to wellness programs and employee assistance initiatives.

• Collaborative and inclusive company culture that values diversity.

Why Join Us

At Fresher Job, we believe in empowering our employees to succeed while delivering exceptional service to our customers. As a Bilingual Remote Customer Service Representative, you will gain valuable professional experience, expand your language skills, and become part of a diverse and inclusive team committed to excellence. We provide the tools, training, and support necessary to help you thrive in a flexible work environment.

How to Apply

Interested candidates are invited to submit their CV along with a cover letter highlighting their bilingual skills and customer service experience to us with the subject line: “Bilingual Remote Customer Service – UK-Based Role Application”.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial virtual interview.