Job Summary

The Billing & Collections Officer at Utility Services Co is responsible for ensuring accurate billing of services and timely collection of payments from customers. This role is critical in maintaining the company’s cash flow, enhancing customer satisfaction, and ensuring compliance with internal policies and regulatory standards. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a proactive approach to resolving billing discrepancies and outstanding accounts.

Key Responsibilities

• Prepare and generate accurate customer bills and invoices on a timely basis.

• Monitor accounts receivable and follow up on overdue payments through calls, emails, or written notices.

• Reconcile customer accounts and resolve discrepancies in a professional and timely manner.

• Collaborate with the Customer Service and Finance teams to ensure accurate billing data.

• Maintain records of all billing and collection activities and report on collection performance.

• Analyze payment trends, identify potential collection issues, and propose solutions.

• Ensure compliance with company policies, regulatory requirements, and audit standards.

• Support the implementation of process improvements to enhance efficiency in billing and collections.

Required Skills and Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and accounting software.

• Strong numerical and analytical skills.

• Excellent communication, negotiation, and interpersonal skills.

• Attention to detail and ability to work accurately under pressure.

• Knowledge of billing and collections processes in utility or service industries is a plus.

Experience

• Minimum of 2–4 years of experience in billing, collections, or accounts receivable.

• Experience in utility services, telecommunications, or similar service-oriented industries is highly desirable.

• Prior experience with customer account reconciliation and dispute resolution is preferred.

Working Hours

• Full-time position, typically 40 hours per week, Monday to Friday.

• Occasional extended hours may be required during peak billing or collection periods.

Knowledge, Skills, and Abilities

• Solid understanding of accounting principles and billing systems.

• Strong problem-solving skills with the ability to handle challenging customer situations.

• Ability to multitask and prioritize work in a fast-paced environment.

• High level of integrity and discretion in handling confidential financial information.

• Strong teamwork and collaboration skills.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off, holidays, and sick leave.

• Professional development and training opportunities.

• Employee assistance programs and wellness initiatives.

Why Join Utility Services Co

• Become part of a reputable company committed to providing reliable utility services to communities.

• Work in a collaborative and supportive environment that values professional growth.

• Opportunities for career advancement within the finance and operations departments.

• Contribute to a company that prioritizes customer satisfaction, innovation, and operational excellence.

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and qualifications via our official careers portal or email us with the subject line: Billing & Collections Officer Application. Only shortlisted candidates will be contacted for further assessment.