Job Summary

AxisComm Ltd is a leading provider of customer service solutions, serving clients across diverse industries with efficiency, empathy, and professionalism. We are seeking dynamic and customer-focused individuals to join our team as BPO Customer Support Representatives. In this role, you will be the first point of contact for customers, assisting them with inquiries, troubleshooting issues, and ensuring a seamless customer experience. If you are passionate about helping others and want to grow in a fast-paced, supportive environment, this opportunity is perfect for you.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, or chat in a professional and courteous manner.

• Identify customer needs and provide accurate solutions while ensuring customer satisfaction.

• Troubleshoot basic technical issues and guide customers through step-by-step solutions.

• Document customer interactions, feedback, and issues using CRM tools.

• Escalate unresolved issues to the appropriate departments in a timely manner.

• Meet daily and monthly performance targets such as resolution time, customer satisfaction, and call handling metrics.

• Stay updated with product knowledge, policies, and procedures to provide consistent service.

• Actively participate in training sessions and team meetings to improve service delivery.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelor's degree is a plus.

• Excellent verbal and written communication skills in English.

• Strong problem-solving skills and the ability to think on your feet.

• Ability to remain calm and professional under pressure.

• Good typing speed and computer literacy.

• Flexibility to work in shifts and adapt to changing schedules.

• Prior experience in customer service or BPO is preferred but not mandatory.

Experience

• 0 to 2 years of experience in customer service, call center, or BPO environment is desirable.

• Freshers with excellent communication and interpersonal skills are encouraged to apply.

Working Hours

• Rotational shifts (including night shifts, weekends, and holidays as per business requirements).

• Flexible working arrangements may be available for high-performing candidates.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication abilities.

• Multitasking skills with attention to detail.

• Ability to empathize and build rapport with customers.

• Proficiency in CRM software, MS Office tools, and communication platforms.

• Analytical mindset to quickly assess problems and offer solutions.

• Adaptability and willingness to learn in a fast-paced work environment.

Benefits

• Competitive salary with performance-based incentives.

• Health insurance and wellness programs.

• Paid time off and leave policies.

• Continuous learning opportunities and career advancement.

• Friendly work culture with recognition programs.

• Employee support services and mental health resources.

Why Join AxisComm Ltd

At AxisComm Ltd, we believe that our employees are our greatest asset. We are committed to creating an environment where learning, growth, and innovation are encouraged. Working with us means being part of a team that values diversity, collaboration, and excellence. You will have the opportunity to develop your career, build meaningful relationships, and make a real impact on customer satisfaction. Join us and be part of a global team that cares about both personal and professional growth.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter explaining why they are the ideal fit for this role. Please email your application to us with the subject line “Application – BPO Customer Support Representative”. Shortlisted candidates will be contacted for interviews.