Job Summary
ConnectVoice Support is seeking highly motivated and customer-focused individuals to join our dynamic inbound call centre team. As a Call Centre Agent, you will be the first point of contact for our clients’ customers, providing exceptional service, resolving inquiries, and ensuring a seamless customer experience. This role is ideal for proactive individuals with excellent communication skills who thrive in a fast-paced, collaborative environment.
Key Responsibilities
-
Handle inbound customer calls promptly and professionally.
-
Listen actively to customer inquiries and provide accurate information regarding products, services, and policies.
-
Resolve customer issues efficiently while maintaining a positive attitude.
-
Document all customer interactions accurately in the CRM system.
-
Escalate complex or unresolved issues to supervisors as needed.
-
Maintain knowledge of company products, services, promotions, and policies.
-
Contribute to team goals and participate in regular training sessions to improve performance.
-
Ensure adherence to quality standards and company guidelines in all interactions.
Required Skills and Qualifications
-
High school diploma or equivalent; additional education is a plus.
-
Excellent verbal and written communication skills in English.
-
Strong interpersonal and problem-solving abilities.
-
Ability to work under pressure and handle high call volumes.
-
Basic computer skills and familiarity with CRM or call centre software.
-
Positive attitude, patience, and empathy towards customers.
Experience
-
Previous experience in a customer service or call centre environment is preferred but not mandatory.
-
Experience in handling inbound calls, support tickets, or client queries is advantageous.
Working Hours
-
Full-time position with flexible shift options to cover weekdays, weekends, and public holidays as required.
-
Standard shifts range from 8–10 hours per day, depending on operational needs.
Knowledge, Skills, and Abilities
-
Strong listening skills and attention to detail.
-
Ability to multitask and manage time efficiently.
-
Adaptability to different customer personalities and situations.
-
Team player with a commitment to achieving team and individual targets.
-
Capability to work independently while following company procedures.
Benefits
-
Competitive salary with performance-based incentives.
-
Health and wellness programs.
-
Professional development and training opportunities.
-
Friendly and inclusive work environment.
-
Opportunities for career advancement within the company.
Why Join ConnectVoice Support
-
Join a leading customer service provider that values excellence and innovation.
-
Be part of a supportive, growth-oriented team.
-
Gain exposure to professional development programs and career advancement opportunities.
-
Make a real impact by enhancing customer experiences every day.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us with the subject line: “Call Centre Agent – Inbound Application”. Only shortlisted candidates will be contacted for further selection processes.