Job Summary

TechPro Solutions is seeking a highly motivated and customer-focused Chat Support Executive to join our growing remote e-commerce support team. This role is ideal for individuals who enjoy problem-solving, digital communication, and delivering outstanding customer experiences in a fast-paced online environment.

As a Chat Support Executive, you will be the first point of contact for customers interacting with our e-commerce platforms. You will handle customer queries exclusively via live chat, ensuring timely, accurate, and professional responses while maintaining high service quality standards. This is a night shift, remote role, perfect for candidates comfortable working in a global support environment.

Key Responsibilities

• Provide real-time customer support through live chat for e-commerce customers.

• Handle inquiries related to orders, payments, shipping, returns, refunds, and product information.

• Resolve customer complaints effectively while maintaining a positive brand image.

• Identify customer needs and offer appropriate solutions or alternatives.

• Escalate complex issues to relevant internal teams when required.

• Maintain accurate records of customer interactions in CRM systems.

• Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.

• Follow standard operating procedures and quality guidelines.

• Collaborate with team members to improve customer experience processes.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong customer service orientation with a problem-solving mindset.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Basic computer proficiency and familiarity with online tools and platforms.

• Good typing speed and accuracy.

• Ability to work independently in a remote environment.

• Strong attention to detail and organizational skills.

Experience

• 0–3 years of experience in customer support, chat support, or e-commerce operations.

• Freshers with strong communication skills are encouraged to apply.

• Prior experience in BPO, contact centers, or online customer service is an advantage.

Working Hours

• Night Shift (Remote): Typically aligned with US, UK, or global time zones.

• 5–6 days per week depending on business requirements.

• Rotational weekly offs may apply.

Knowledge, Skills and Abilities

• Understanding of e-commerce workflows such as order lifecycle, returns, and refunds.

• Ability to stay calm and professional under pressure.

• High level of empathy and customer-centric attitude.

• Time management and prioritization skills.

• Willingness to learn new tools, products, and processes.

• Strong adaptability to dynamic customer needs and policies.

Benefits

• 100% remote work opportunity.

• Competitive salary and performance-based incentives.

• Night shift allowances (where applicable).

• Paid training and onboarding.

• Career growth and internal promotion opportunities.

• Work-life balance with flexible scheduling options.

• Supportive and inclusive team culture.

Why Join TechPro Solutions?

At TechPro Solutions, we believe our people are our greatest asset. You’ll be part of a global organization that values innovation, diversity, and continuous learning. We offer a professional environment where your ideas are valued, your performance is recognized, and your career growth is supported. This role provides an excellent entry point into the fast-growing e-commerce and remote support industry.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting their communication skills and customer service experience. Shortlisted candidates will be contacted for an online assessment and interview.