Job Summary

Cigna is seeking dedicated and customer-focused individuals to join our remote team as Claims and Billing Customer Support Specialists. In this role, you will assist members, providers, and partners with claims processing, billing inquiries, and related healthcare support services. This position is ideal for professionals who are detail-oriented, empathetic, and skilled in problem-solving, ensuring that every customer interaction is handled with accuracy and care.

Key Responsibilities

• Respond to customer inquiries regarding healthcare claims, billing statements, and account issues via phone, email, or chat.

• Accurately process, review, and update claim-related information in compliance with Cigna’s policies and industry regulations.

• Investigate and resolve claim discrepancies, ensuring timely follow-up with customers and providers.

• Provide clear explanations of billing statements, payment options, and insurance coverage.

• Document all interactions and maintain detailed records in the system for audit and compliance purposes.

• Collaborate with internal teams such as claims processing, provider services, and finance to address complex cases.

• Deliver exceptional customer service while maintaining professionalism and confidentiality.

Required Skills and Qualifications

• Bachelor’s degree or equivalent experience preferred.

• Strong communication skills (verbal and written) with the ability to explain complex information clearly.

• Basic knowledge of healthcare billing and claims processing.

• Proficiency in computer systems, including Microsoft Office Suite and CRM platforms.

• Excellent problem-solving and analytical skills.

• Ability to work independently in a remote environment with minimal supervision.

Experience

• 1–2 years of experience in customer service, preferably within healthcare, insurance, or billing.

• Prior experience in claims processing or healthcare support is highly desirable.

• Freshers with strong communication and learning ability may also be considered.

Working Hours

• Full-time position with flexible scheduling.

• Shifts may include standard business hours as well as rotational evening or weekend coverage, depending on business needs.

• Work from home with reliable internet connectivity is required.

Knowledge, Skills, and Abilities

• Knowledge of healthcare claims, insurance plans, and billing systems.

• Strong organizational skills with attention to detail.

• Ability to handle high-volume calls and maintain service quality.

• Empathy and patience when dealing with sensitive or complex customer issues.

• Adaptability to new tools, systems, and process changes.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and wellness programs.

• Retirement savings plans with employer contributions.

• Opportunities for career growth, learning, and professional development.

• Supportive work-from-home environment with necessary training and resources provided.

Why Join Cigna?

At Cigna, we are more than a healthcare company — we are a global organization dedicated to improving the health and well-being of those we serve. Joining our team means becoming part of a culture that values collaboration, innovation, and compassion. You will have the chance to make a real difference in people’s lives while building a rewarding career with one of the most respected names in healthcare.

How to Apply

Interested candidates can apply directly through Cigna’s official careers page. Submit your updated resume along with a brief cover letter highlighting your customer service experience and interest in claims and billing support. Shortlisted candidates will be contacted for further assessment and interviews.