Job Summary

Cigna, a global leader in health services, is seeking motivated and customer-focused Healthcare Call Center Associates to join our growing team. In this role, you will serve as the first point of contact for our members, providing exceptional support with inquiries related to benefits, claims, billing, coverage, and healthcare services. Your ability to deliver a positive customer experience will directly impact member satisfaction and trust in Cigna’s commitment to improving health and well-being.

Key Responsibilities

• Handle inbound and outbound calls to assist members, providers, and partners with healthcare-related inquiries.

• Accurately explain health plan benefits, claims status, billing issues, and coverage details.

• Resolve customer concerns in a timely, professional, and empathetic manner.

• Document all interactions in the system for tracking and compliance purposes.

• Collaborate with internal teams to escalate and resolve complex cases.

• Educate members on available healthcare programs, wellness resources, and digital self-service tools.

• Meet performance metrics including call handling time, quality, and customer satisfaction targets.

Required Skills and Qualifications

• Strong verbal and written communication skills with a customer-first approach.

• Ability to handle high call volumes with professionalism and patience.

• Proficiency in basic computer applications and call center systems.

• Excellent problem-solving and active listening skills.

• Ability to work independently and as part of a team.

Experience

• Previous experience in a call center, healthcare, insurance, or customer service environment preferred but not mandatory.

• Fresh graduates or entry-level candidates with strong communication skills are welcome to apply.

Working Hours

• Full-time position with flexible shifts (including evenings, weekends, and holidays as required).

• Remote and hybrid options available depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of healthcare benefits, claims, or insurance processes (preferred).

• Strong organizational skills with attention to detail.

• Ability to remain calm and professional under pressure.

• Multitasking capability in a fast-paced call center environment.

Benefits

• Competitive base salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and wellness programs.

• 401(k) retirement savings plan with company match.

• Ongoing training, learning resources, and career development opportunities.

• Supportive and inclusive workplace culture.

Why Join Cigna?

At Cigna, we believe in creating a healthier future together. By joining our team, you’ll be part of a global organization that values empathy, innovation, and growth. This role provides the opportunity to make a real difference in people’s lives every day while developing your career in one of the most respected healthcare companies in the world.

How to Apply

Interested candidates are encouraged to apply online through the Cigna Careers portal. Please submit your updated resume along with a brief cover letter highlighting your communication skills and customer service experience. Shortlisted applicants will be contacted for an interview.