Job Summary

Cigna is seeking dedicated and customer-focused Member Services Representatives to join our remote team. In this role, you will be the first point of contact for our members, assisting them with inquiries related to healthcare plans, benefits, claims, and account management. This position requires excellent communication skills, attention to detail, and a strong commitment to delivering exceptional service that enhances the customer experience.

Key Responsibilities

• Respond to member inquiries via phone, email, and chat regarding benefits, claims, and coverage details.

• Provide clear, accurate, and empathetic support to resolve customer issues effectively.

• Assist members with account navigation, billing questions, and service requests.

• Document all customer interactions accurately in the system for future reference.

• Collaborate with internal departments to ensure timely resolution of member concerns.

• Maintain compliance with HIPAA and Cigna’s internal policies for data security and confidentiality.

• Educate members about healthcare resources, preventive care options, and available services.

• Handle escalated concerns with professionalism, patience, and problem-solving skills.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.

• Strong verbal and written communication skills.

• Proficiency in computer systems, CRM tools, and Microsoft Office Suite.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Demonstrated ability to provide empathetic, solution-driven customer support.

• Fluency in English (additional languages are an asset).

Experience

• 1–2 years of experience in customer service, preferably in healthcare, insurance, or a call center environment.

• Previous experience handling high-volume calls and resolving complex issues is highly desirable.

Working Hours

• Full-time position with flexible schedules available.

• Rotational shifts may apply, including evenings, weekends, and holidays to meet customer needs.

• Remote work setup with reliable internet connectivity required.

Knowledge, Skills, and Abilities

• In-depth knowledge of healthcare and insurance terminology is an advantage.

• Strong problem-solving and decision-making skills.

• High level of professionalism, patience, and adaptability in diverse situations.

• Ability to work independently while contributing to a team-oriented environment.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and wellness programs.

• Retirement savings plan and employee assistance programs.

• Opportunities for career growth, professional development, and continuous learning.

• Supportive remote work environment with the necessary tools and resources.

Why Join Cigna?

At Cigna, we are dedicated to improving the health, well-being, and peace of mind of those we serve. As part of our Member Services team, you will play a vital role in helping people navigate their healthcare journey while growing your career in a supportive, inclusive, and forward-thinking organization. Joining Cigna means being part of a global leader in healthcare that values innovation, integrity, and compassion.

How to Apply

Interested candidates can apply directly through Cigna’s official careers portal by submitting their updated resume and completing the online application form. Shortlisted applicants will be contacted for interviews and further assessments.