Job Summary

Cigna is seeking a compassionate and detail-oriented Patient Support Specialist to join our remote customer service team. In this role, you will act as the first point of contact for patients, policyholders, and healthcare providers. You will handle inquiries related to healthcare plans, claims, billing, authorizations, and patient support services with professionalism and empathy. This is an excellent opportunity for individuals who thrive in a customer-focused environment and want to make a meaningful impact in the healthcare industry.

Key Responsibilities

• Respond to patient and customer inquiries via phone, email, or chat in a timely and professional manner.

• Provide clear explanations regarding healthcare benefits, coverage details, claims status, and billing questions.

• Assist patients with navigating Cigna’s online platforms and resources for easier access to services.

• Resolve issues with accuracy while maintaining compliance with HIPAA and company policies.

• Escalate complex cases to appropriate departments when necessary.

• Document all interactions in internal systems with attention to detail.

• Deliver exceptional customer service that builds trust and strengthens Cigna’s reputation.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).

• Strong communication skills—both written and verbal.

• Proficiency in computer applications and ability to learn healthcare systems quickly.

• Customer-focused mindset with excellent problem-solving skills.

• Ability to multitask and manage high-volume interactions with accuracy.

• Empathy, patience, and active listening skills when dealing with sensitive patient needs.

Experience

• Prior customer service or call center experience is highly desirable.

• Previous exposure to healthcare, insurance, or patient support services is an advantage.

• Freshers with strong communication skills and willingness to learn are encouraged to apply.

Working Hours

• Full-time role with flexible scheduling.

• Standard shifts may include weekdays, evenings, or weekends depending on business needs.

• Remote work option available with proper equipment and internet access.

Knowledge, Skills, and Abilities

• Knowledge of healthcare and insurance processes is a plus.

• Ability to remain calm under pressure and handle challenging conversations professionally.

• Skilled in conflict resolution and issue escalation.

• Strong organizational abilities with attention to detail.

• Commitment to maintaining confidentiality and compliance standards.

Benefits

• Competitive base salary with performance incentives.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off, sick leave, and holidays.

• 401(k) retirement savings plan with company match.

• Career growth and continuous learning opportunities.

• Work-from-home flexibility with supportive team culture.

Why Join Cigna

At Cigna, we believe in creating a healthier future for all. By joining our team, you will be part of a global healthcare leader that values diversity, inclusion, and employee well-being. We provide opportunities to learn, grow, and contribute to improving patient experiences every day. Your role will directly impact the lives of individuals and families seeking healthcare support, making your work both meaningful and rewarding.

How to Apply

Interested candidates can apply directly through the Cigna Careers website. Submit your updated resume along with a cover letter highlighting your customer service experience and interest in healthcare support. Selected candidates will be contacted for further assessments and interviews.