Job Summary

TechPro Solutions is seeking a dynamic and customer-focused Community Support Manager to lead and grow our online communities across Discord and Slack. This role is ideal for a highly organized professional who is passionate about digital communities, customer engagement, and creating positive user experiences.

As a Community Support Manager, you will act as the primary bridge between our users and internal teams, ensuring that community members feel heard, supported, and engaged. You will play a critical role in shaping community culture, improving customer satisfaction, and strengthening brand loyalty in a fully remote environment.

Key Responsibilities

• Manage and moderate online communities on Discord and Slack to ensure a safe, inclusive, and engaging environment.

• Serve as the primary point of contact for community support inquiries, resolving issues in a timely and professional manner.

• Develop and implement community engagement strategies, events, and campaigns.

• Monitor discussions, feedback, and sentiment to identify trends and areas for improvement.

• Collaborate with product, marketing, and customer success teams to relay user insights and feedback.

• Create and maintain community guidelines, FAQs, and support documentation.

• Train and manage volunteer moderators or community ambassadors when required.

• Track key community metrics and prepare regular performance reports.

• Handle escalations and conflict resolution within the community.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.

• Excellent interpersonal and relationship-building abilities.

• Proficiency in using Discord, Slack, and other community platforms.

• Strong problem-solving and conflict management skills.

• Ability to multitask and manage multiple conversations simultaneously.

• High level of empathy, professionalism, and emotional intelligence.

• Familiarity with CRM or customer support tools is a plus.

• Self-motivated with the ability to work independently in a remote setup.

Experience

• 2–5 years of experience in community management, customer support, or customer success roles.

• Prior experience managing online communities or forums is highly preferred.

• Experience in SaaS, tech, or digital platforms is an advantage.

Working Hours

• Fully remote role.

• Flexible working hours with availability aligned to global community needs.

• May require occasional evening or weekend availability depending on community activity.

Knowledge, Skills and Abilities

• Strong understanding of online community dynamics and digital engagement strategies.

• Ability to analyze community data and translate insights into action.

• Knowledge of moderation best practices and online safety standards.

• Skilled in stakeholder communication and cross-functional collaboration.

• Capable of managing sensitive conversations with discretion and professionalism.

Benefits

• Competitive salary package.

• 100% remote work opportunity.

• Flexible working hours and work-life balance.

• Career growth and professional development opportunities.

• Access to training programs and learning resources.

• Inclusive and collaborative work culture.

• Performance-based incentives and recognition programs.

Why Join TechPro Solutions?

At TechPro Solutions, we believe that strong communities are the backbone of successful digital products. You will join a forward-thinking company that values innovation, collaboration, and customer-centricity. This role offers the opportunity to shape global communities, influence product decisions, and make a real impact on user experience while working from anywhere in the world.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting their community management experience and motivation for applying.