Job Summary

The Trust & Safety Team is seeking a highly attentive and reliable Content Moderator to help maintain a positive, safe, and compliant environment across our social media platforms. In this role, you will review, analyze, and take action on user-generated content to ensure it aligns with community standards, legal requirements, and platform policies. You will play a critical part in protecting user well-being, preventing harmful content, and supporting a trusted digital ecosystem for global audiences.

Key Responsibilities

• Monitor and review user-generated content across multiple social media channels in real time.

• Identify, classify, escalate, or remove content that violates safety policies, including spam, misinformation, hate speech, explicit material, and harmful behavior.

• Apply internal guidelines consistently to ensure fair and accurate moderation decisions.

• Conduct root-cause analysis on repetitive content issues and report trends to the Trust & Safety leadership team.

• Collaborate with cross-functional teams (Policy, Legal, Quality Assurance) to refine and improve moderation procedures.

• Maintain a high level of accuracy while working efficiently in a fast-paced environment.

• Provide feedback and suggestions to enhance content quality and platform safety.

• Handle sensitive or explicit content professionally, maintaining emotional and ethical resilience.

Required Skills and Qualifications

• Strong command of written and spoken English.

• Excellent attention to detail and ability to make sound judgments based on established guidelines.

• Capability to handle sensitive, disturbing, or graphic content in a professional manner.

• Strong analytical thinking and the ability to interpret and apply policies.

• Good computer literacy with experience working across multiple windows, tools, and dashboards.

• Ability to work independently as well as part of a collaborative team.

• Strong time management, task prioritization, and organizational skills.

Experience

• 1–3 years of experience in content moderation, customer support, digital operations, trust & safety, or a related field (preferred but not mandatory).

• Experience working in social media environments, online communities, or BPO operations is an added advantage.

Working Hours

• Full-time role with rotational shifts, including weekends and public holidays depending on business needs.

• Flexibility to work night shifts or extended hours during peak content activity.

• Remote, hybrid, or on-site options may be available based on company policy.

Knowledge, Skills, and Abilities

• Deep understanding of social media platforms, online behavior patterns, and emerging digital risks.

• Familiarity with global content policies, trust & safety practices, and moderation workflows.

• Emotional resilience and the ability to maintain composure when viewing challenging content.

• Ability to perform repetitive tasks while maintaining accuracy and quality.

• Strong communication skills and the ability to escalate critical content promptly and effectively.

Benefits

• Competitive salary and shift allowances.

• Health insurance and mental wellness support programs.

• Paid time off, sick leaves, and annual leave benefits.

• Professional development and continuous training opportunities.

• Opportunity to work with global teams focused on digital safety and user protection.

• Performance bonuses and career growth pathways within the Trust & Safety division.

Why Join Us?

Joining the Trust & Safety Team means becoming part of a mission-driven group dedicated to creating a safer digital world. You will directly influence user protection, community integrity, and positive online engagement. We value empathy, integrity, and collaboration—and we provide a supportive environment where your work truly makes an impact.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter explaining their interest in the role. Please apply through our official careers portal or send your application to the HR recruitment email mentioned in our job posting. Shortlisted candidates will be contacted for assessment and interviews.