Job Summary:

Telecom Solutions is seeking a dynamic and customer-focused Customer Care Executive (Voice Process) to join our growing team. The ideal candidate will be responsible for providing exceptional support and assistance to our clients over the phone, ensuring their queries and concerns are addressed promptly and effectively. This role is perfect for individuals who have strong communication skills, a problem-solving mindset, and a passion for delivering top-notch customer service in a fast-paced telecom environment.

Key Responsibilities:

• Handle inbound and outbound customer calls with professionalism and courtesy.

• Respond to customer inquiries regarding products, services, billing, and technical issues.

• Provide accurate information, troubleshoot problems, and resolve complaints efficiently.

• Maintain detailed records of customer interactions and transactions in CRM systems.

• Escalate complex issues to higher-level support teams when necessary.

• Achieve daily, weekly, and monthly targets related to customer satisfaction, call quality, and productivity.

• Collaborate with internal teams to improve processes and enhance the customer experience.

• Stay updated on product knowledge, services, and industry trends to provide accurate guidance.

Required Skills and Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.

• Excellent verbal communication skills in English; proficiency in additional languages is a plus.

• Strong interpersonal skills and the ability to build rapport with customers quickly.

• Good listening and problem-solving abilities.

• Basic computer skills, familiarity with CRM tools, and MS Office.

• Ability to handle high call volumes and maintain composure under pressure.

• Positive attitude, patience, and empathy towards customers.

Experience:

• Previous experience in customer service, call center, or voice process roles is preferred but not mandatory.

• Familiarity with telecom products and services is an added advantage.

Working Hours:

• Full-time position with shift timings that may include day, evening, or rotational shifts based on business requirements.

• Flexibility to work on weekends or holidays if required.

Knowledge, Skills, and Abilities:

• Strong communication and presentation skills.

• Ability to multitask and manage time effectively.

• Problem-solving mindset and attention to detail.

• Ability to work independently as well as in a team environment.

• Adaptability to changes and willingness to learn new systems and processes.

Benefits:

• Competitive salary with performance-based incentives.

• Health insurance and wellness programs.

• Paid leave and flexible shift options.

• Professional development and training opportunities.

• Friendly and inclusive work environment.

Why Join Telecom Solutions:

• Be part of a leading telecom company dedicated to innovation and customer satisfaction.

• Opportunity to develop your career in a fast-growing, supportive, and technology-driven organization.

• Work with a passionate team that values your contributions and encourages growth.

How to Apply:

Interested candidates can submit their resume along with a cover letter detailing relevant experience to us. Please mention “Customer Care Executive (Voice Process)” in the subject line. Shortlisted candidates will be contacted for interviews.