Job Summary

InfoTech Solutions is seeking a highly motivated and customer-focused Customer Success Manager (CSM) to join our growing EdTech division. This remote role is designed for professionals based in the UK or EU who are passionate about education technology and committed to helping customers achieve measurable success through digital learning solutions.

As a Customer Success Manager, you will act as the primary point of contact for our institutional and enterprise clients, ensuring they gain maximum value from our platforms. You will build long-term relationships, drive product adoption, reduce churn, and contribute directly to customer retention and revenue growth. This role blends strategic account management, onboarding, training, and continuous engagement in a fast-paced, mission-driven environment.

Key Responsibilities

• Serve as the main point of contact for assigned customers throughout their lifecycle.

• Lead customer onboarding, implementation, and adoption of EdTech solutions.

• Develop strong relationships with key stakeholders and decision-makers.

• Understand customer goals and align product capabilities to achieve desired outcomes.

• Proactively monitor customer health, usage metrics, and satisfaction levels.

• Identify opportunities for upselling, cross-selling, and account expansion.

• Conduct regular business reviews and performance check-ins with clients.

• Collaborate with Sales, Product, and Support teams to resolve issues and improve service delivery.

• Gather customer feedback and translate insights into actionable recommendations.

• Act as a customer advocate within the organization.

Required Skills and Qualifications

• Bachelor’s degree in Business, Education, IT, or a related field.

• Proven experience in Customer Success, Account Management, or Client Services.

• Strong communication and interpersonal skills (written and verbal).

• Excellent problem-solving and analytical abilities.

• High level of emotional intelligence and customer empathy.

• Proficiency in CRM tools (Salesforce, HubSpot, or similar).

• Ability to manage multiple accounts and priorities simultaneously.

• Strong presentation and stakeholder management skills.

Experience

• Minimum 3–5 years of experience in a Customer Success or Account Management role.

• Prior experience in EdTech, SaaS, or digital platforms is highly preferred.

• Experience working with international clients across the UK and EU.

• Demonstrated success in improving customer retention and satisfaction metrics.

Working Hours

• Full-time, remote position.

• Standard working hours aligned with UK/EU business time zones.

• Flexible schedule with core collaboration hours.

Knowledge, Skills, and Abilities

• Deep understanding of customer lifecycle management.

• Knowledge of online learning systems, LMS platforms, or digital education tools.

• Ability to translate technical concepts into simple, user-friendly language.

• Strong organizational and time management skills.

• Strategic thinking with a results-oriented mindset.

• Ability to work independently in a remote environment.

• Cultural awareness and ability to work with diverse teams and clients.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work environment.

• Flexible working hours.

• Career growth and professional development opportunities.

• Access to cutting-edge EdTech products and tools.

• Health and wellness programs (region-dependent).

• Paid leave and holiday benefits.

• Learning and training budget.

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe in transforming education through technology. You will be part of a forward-thinking organization that values innovation, collaboration, and impact. We offer a supportive remote culture, opportunities to grow your career globally, and the chance to make a real difference in how people learn and develop skills worldwide.

Joining us means working with passionate professionals, solving meaningful problems, and contributing to the future of digital education.

How to Apply

Interested candidates should submit their updated CV along with a brief cover letter outlining their experience and interest in the role. Shortlisted candidates will be contacted for an initial virtual interview.

Apply now and become part of InfoTech Solutions’ mission to shape the future of education through technology.