Job Summary

Client First is seeking a highly motivated and customer-centric Customer Success Specialist to support and nurture our international client base. The ideal candidate will excel at building strong relationships, resolving complex customer issues, and ensuring clients receive maximum value from our products and services. This role requires exceptional communication skills, a proactive mindset, and the ability to handle diverse client needs in a fast-paced, global work environment.

Key Responsibilities

• Serve as the primary point of contact for international clients, ensuring timely and effective communication.

• Understand client goals, guide them through onboarding, and support them throughout their journey.

• Monitor client accounts to ensure high satisfaction levels and retention rates.

• Identify opportunities to improve client experience and escalate issues when necessary.

• Collaborate with internal teams (Sales, Product, Technical Support) to address customer concerns and deliver tailored solutions.

• Track client interactions, document case histories, and maintain accurate CRM records.

• Provide product training, walkthroughs, and best practices to maximize customer success.

• Identify upsell and cross-sell opportunities while maintaining trust-based relationships.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Communication, Marketing, or a related field.

• Exceptional verbal and written communication skills, with the ability to articulate ideas clearly to global audiences.

• Strong problem-solving skills with a customer-first mindset.

• Proficiency in CRM tools (e.g., HubSpot, Zoho, Salesforce) and online communication platforms.

• Ability to multitask, manage priorities, and stay organized in a dynamic environment.

• High emotional intelligence and the ability to handle challenging client situations diplomatically.

Experience

• 1–3 years of experience in Customer Success, Client Relationship Management, Account Management, or a similar customer-facing role.

• Prior experience working with international clients is a strong advantage.

Working Hours

• Full-time position.

• Flexible shift schedule to accommodate global clients across different time zones.

• Remote or hybrid options may be available depending on location and business needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer lifecycle management.

• Ability to analyze client data and identify patterns or improvement areas.

• Excellent interpersonal and relationship-building skills.

• Tech-savvy with the ability to learn new tools and software quickly.

• Cultural awareness and adaptability when working with diverse international clients.

• Ability to work both independently and collaboratively.

Benefits

• Competitive salary package with performance-based incentives.

• Health insurance and wellness benefits.

• Opportunities for career growth and professional development.

• Paid time off, holidays, and work-life balance initiatives.

• A supportive, inclusive, and globally oriented work culture.

• Training programs to help you advance your customer success expertise.

Why Join Client First

At Client First, we believe that exceptional customer experience is the foundation of business success. By joining our team, you will play a key role in shaping client relationships across the globe. You’ll work with a dynamic, forward-thinking team dedicated to delivering excellence, driving growth, and fostering innovation. If you want to make a meaningful impact while advancing your career, Client First is the place for you.

How to Apply

Interested candidates are invited to send their resume, cover letter, and relevant work samples (if any) to our recruitment team us with the subject line:
“Application – Customer Success Specialist (International Clients)”
Shortlisted candidates will be contacted for the next steps in the hiring process.