Job Summary

Cigna Healthcare is seeking dedicated and customer-focused individuals to join our team as Customer Support Associates. In this role, you will serve as the first point of contact for our members, helping them with healthcare-related inquiries, benefits clarification, claims support, and service requests. This is a remote position, offering the flexibility of working from home while contributing to a global leader in healthcare services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.

• Assist members with understanding healthcare benefits, claims, and coverage details.

• Provide clear and accurate information regarding healthcare plans and services.

• Handle and resolve customer complaints with professionalism and empathy.

• Document all customer interactions in Cigna’s systems accurately.

• Collaborate with other departments to ensure efficient issue resolution.

• Maintain compliance with HIPAA and all company policies regarding data security and confidentiality.

• Strive to exceed service level expectations and contribute to team performance goals.

Required Skills and Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.

• Strong communication skills (both written and verbal).

• Excellent listening, problem-solving, and conflict-resolution abilities.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency in computer applications and ability to learn new systems quickly.

• Customer-first mindset with a professional and empathetic approach.

Experience

• Prior experience in customer service, call center operations, or healthcare support is an advantage but not mandatory.

• Freshers with strong communication and interpersonal skills are also encouraged to apply.

Working Hours

• Full-time work-from-home opportunity.

• Flexible shifts, with availability required to work in rotational shifts including evenings, weekends, or holidays as per business needs.

Knowledge, Skills, and Abilities

• Knowledge of healthcare insurance or medical terminology is a plus.

• Strong organizational and documentation skills.

• Ability to remain calm and patient under pressure.

• High adaptability to changing procedures and customer needs.

• Team player with a positive attitude and commitment to excellence.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan and financial wellness programs.

• Paid time off, including vacation, sick leave, and holidays.

• Ongoing training and career development opportunities.

• Work-from-home flexibility with provided equipment and support.

Why Join Cigna Healthcare?

At Cigna, we are more than a healthcare company – we are a community dedicated to helping people improve their health, well-being, and peace of mind. By joining us, you’ll be part of a global team that values compassion, innovation, and integrity. We invest in our employees’ growth and create opportunities for meaningful careers while making a positive impact on millions of lives worldwide.

How to Apply

Interested candidates can apply by submitting their updated resume through Cigna’s official careers page or via the job posting portal. Shortlisted candidates will be contacted for the next steps in the selection process, which may include assessments and interviews.