Customer Support Representative – Remote, Female-Friendly Environment

Location: Remote (Work from Home) Job Type: Full-Time / Part-Time Industry: E-commerce / Tech / Services Experience Level: Entry to Mid-Level Preferred Candidates: Female applicants encouraged to apply

We are hiring a Customer Support Representative to join our remote team! This is a great opportunity for women professionals who value flexibility, growth, and a supportive, inclusive work culture. Whether you are starting your career, returning to work, or looking for a remote role that fits your lifestyle, we wouldd love to hear from you!

Key Responsibilities

• • Respond promptly to customer queries via email, chat, and/or phone

• • Provide friendly, clear, and accurate support for product and service inquiries

• • Resolve complaints and troubleshoot issues with professionalism and patience

• • Maintain detailed records of customer interactions and issues

• • Collaborate with internal teams (tech, sales, logistics) to resolve customer needs

• • Suggest solutions, improvements, and FAQs to enhance customer experience

• • Stay up-to-date on product features, policies, and system changes

• • Meet KPIs for response time, satisfaction score, and quality assurance

Skills & Qualifications

• • Previous experience in customer service or call center support is an asset

• • Excellent written and verbal communication skills (English is a must)

• • Ability to empathize with customers and remain calm under pressure

• • Comfortable using customer service platforms (e.g., Zendesk, Freshdesk, HubSpot)

• • Basic computer proficiency and ability to learn new tools quickly

• • Organized, self-motivated, and able to work independently from home

• • A quiet, dedicated workspace and a reliable internet connection

Preferred Qualifications (Not Mandatory)

• • Experience in e-commerce, SaaS, or service industries

• • Fluency in additional languages (Arabic, Spanish, French, etc.)

• • Female candidates looking for remote or flexible work arrangements

• • Familiarity with CRMs, ticketing systems, or live chat tools

What We Offer

• • Work-from-home flexibility – full-time or part-time options

• • Supportive, inclusive, and female-friendly team culture

• • Training and mentorship – perfect for career restarters and freshers

• • Competitive hourly or monthly compensation

• • Paid time off, performance bonuses, and team incentives

• • Opportunities to grow into QA, Team Lead, or Tech Support roles

How to Apply

To apply, please send: ✅ Your updated resume ✅ A short cover note explaining why you wouldd be a great fit ✅ Your availability (full-time or part-time) ✅ Expected salary/hourly rate (optional)