Job Summary

United Airlines is seeking dedicated, customer-focused professionals to join our team as Remote Customer Support Specialists supporting Delta Airlines customers. In this role, you will assist travelers with reservations, travel inquiries, ticket changes, flight status updates, and general support — all from the comfort of your home. This position is ideal for those who excel in communication, problem-solving, and delivering exceptional service in a fast-paced airline environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, and email

• Assist customers with flight bookings, cancellations, rebooking, and upgrades

• Provide real-time solutions for travel-related concerns and delays

• Offer guidance on baggage policies, travel requirements, and loyalty programs

• Maintain accurate records of customer interactions and transactions

• Work collaboratively with cross-functional teams to resolve escalations

• Deliver a positive customer experience by showing empathy, efficiency, and clarity

Required Skills and Qualifications

• Excellent verbal and written communication skills

• Strong multitasking and organizational abilities

• Ability to work remotely with minimal supervision

• Comfortable using digital tools, CRM systems, and airline software

• Friendly, patient, and professional customer approach

• Ability to think critically and solve travel-related issues in real time

Experience

• Previous customer service experience preferred (airline/travel industry is a plus)

• Freshers with strong communication skills and willingness to learn are welcome

• Experience in remote or call center roles is an advantage

Working Hours

• Full-time & part-time remote positions available

• Flexible scheduling based on business needs

• May include weekends, holidays, or rotating shifts

• Work-from-home with secure internet connection required

Knowledge, Skills, and Abilities

• Knowledge of airline reservation systems (preferred, training provided)

• Ability to stay calm under pressure and handle difficult situations professionally

• Strong problem-solving and analytical thinking

• Customer-first mindset with a passion for helping others

• Ability to adapt to policy updates and procedural changes

Benefits

• 100% remote work opportunity

• Competitive pay with performance-based incentives

• Paid training and skill development programs

• Travel perks and discounted flight benefits (where applicable)

• Health & wellness benefits (based on employment type)

• Growth opportunities within the company

Why Join

At United Airlines, you’re not just joining a team — you’re becoming part of a global travel network committed to excellence. This role gives you the chance to work from home, grow professionally, and support airlines like Delta in delivering outstanding customer satisfaction. You’ll collaborate with passionate travel specialists, enjoy exclusive travel benefits, and gain experience in one of the world's most dynamic industries.

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter highlighting their customer service experience and availability.
Applications are accepted online only. Shortlisted candidates will be contacted via email for the next steps, including virtual assessments and interviews.