Job Summary:

Fresher Job is seeking highly motivated and customer-focused individuals to join our dynamic e-commerce support team. As an E-commerce Customer Support Executive, you will be the first point of contact for our customers, ensuring their queries, complaints, and requests are handled efficiently and professionally. This is a part-time remote opportunity, allowing you the flexibility to work from home while gaining valuable experience in the fast-growing e-commerce sector.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.

• Resolve order, payment, delivery, and product-related issues with accuracy and empathy.

• Maintain and update customer records, ensuring data integrity.

• Collaborate with the operations and logistics teams to ensure timely resolution of customer complaints.

• Provide feedback to management on recurring customer concerns to improve service quality.

• Assist in creating FAQs, knowledge base articles, and other support documentation.

• Maintain a positive and professional tone in all communications to enhance customer satisfaction.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Basic knowledge of e-commerce platforms, order management systems, or CRM tools is a plus.

• Ability to multitask and manage time effectively in a remote work environment.

• Patience, empathy, and a customer-first mindset.

Experience:

• Freshers are welcome to apply; prior experience in customer support or e-commerce is an added advantage.

• Familiarity with online shopping platforms and digital payment systems is beneficial.

Working Hours:

• Part-time role with flexible working hours.

• Estimated 4–6 hours per day, 5–6 days a week.

• Weekend availability is preferred but not mandatory.

Knowledge, Skills, and Abilities:

• Strong computer literacy and comfort with digital communication tools.

• Ability to adapt quickly to new technologies and work processes.

• Proactive attitude and willingness to learn.

• Capacity to work independently while maintaining productivity in a remote setting.

Benefits:

• Competitive part-time pay with performance-based incentives.

• Work-from-home convenience.

• Opportunity to gain hands-on experience in e-commerce operations.

• Friendly and supportive virtual team environment.

• Skill development in customer relationship management and problem resolution.

Why Join:

• Become part of a growing e-commerce company that values innovation and customer satisfaction.

• Flexible remote work arrangement that fits your lifestyle.

• Exposure to e-commerce operations and professional growth opportunities.

• Ideal role for freshers, students, and individuals seeking part-time remote employment.

How to Apply:

Interested candidates are invited to submit their resume along with a brief cover letter highlighting their interest and relevant skills. Applications can be sent via email to us with the subject line: “Application – E-commerce Customer Support Executive”.