Job Summary
Flipkart, one of India’s leading e-commerce platforms, is seeking motivated, customer-focused, and detail-oriented professionals to join its dynamic remote workforce. This role offers an exciting opportunity to work with a fast-paced, technology-driven organization that is redefining online shopping experiences across the country. As part of Flipkart’s remote team, you will contribute to delivering exceptional service, supporting business operations, and ensuring customer satisfaction while working from the comfort of your home.
Key Responsibilities
- Handle customer interactions through email, chat, and/or voice support in a professional and timely manner
- Assist customers with order-related queries, payments, refunds, returns, and delivery concerns
- Provide accurate information about Flipkart products, services, and policies
- Resolve customer issues efficiently while maintaining high service-quality standards
- Document customer interactions and update records accurately in internal systems
- Collaborate with internal teams to ensure smooth resolution of escalated cases
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction
- Adhere to company guidelines, data privacy policies, and compliance standards
Required Skills and Qualifications
- Strong verbal and written communication skills in English (additional regional languages are an advantage)
- Excellent interpersonal and customer-handling skills
- Ability to work independently in a remote environment
- Basic computer proficiency, including email, web applications, and CRM tools
- Problem-solving mindset with attention to detail
- Reliable internet connection and a suitable home workspace
Experience
- Freshers are welcome to apply
- Prior experience in customer service, e-commerce, retail, or BPO environments is preferred but not mandatory
- Experience working in a remote or virtual setup will be an added advantage
Working Hours
- Flexible shifts, including rotational day and evening shifts
- Full-time and part-time opportunities may be available depending on business requirements
- Weekly offs as per company policy
Knowledge, Skills, and Abilities
- Understanding of e-commerce processes and online customer journeys
- Ability to multitask and manage time effectively
- Strong listening skills and empathy toward customer needs
- Willingness to learn new tools, processes, and technologies
- Ability to handle high-volume interactions while maintaining service quality
Benefits
- Work-from-home convenience with flexible scheduling options
- Competitive salary and performance-based incentives
- Paid training and continuous learning opportunities
- Career growth and internal mobility within Flipkart
- Employee engagement programs and supportive work culture
- Exposure to one of India’s largest and fastest-growing e-commerce ecosystems
Why Join Flipkart
- Be part of a renowned brand that is transforming digital commerce in India
- Opportunity to work with a diverse, inclusive, and innovative team
- Gain valuable experience in the fast-growing e-commerce sector
- Enjoy work-life balance with remote working flexibility
- Build a long-term career with a company that values talent, performance, and growth
How to Apply
Interested candidates can apply by submitting their updated resume through Flipkart’s official career portal or the designated recruitment platform. Shortlisted candidates will be contacted for further assessment and interview rounds.
