Job Summary

Flipkart is seeking dedicated and customer-focused individuals to join our Customer Support Team for both Voice and Non-Voice processes. In this role, you will be responsible for assisting customers with their queries, resolving issues efficiently, and ensuring a seamless customer experience. This position is ideal for candidates who are enthusiastic about customer service, possess strong communication skills, and can work in a fast-paced, performance-driven environment.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries with professionalism and empathy.

• Provide accurate information regarding orders, deliveries, returns, refunds, account issues, and platform usage.

• Resolve customer complaints promptly and escalate complex issues to the appropriate departments when necessary.

• Maintain detailed and accurate records of customer interactions in CRM systems.

• Follow defined processes, policies, and quality guidelines to ensure high customer satisfaction.

• Meet daily/weekly targets including response time, resolution rate, quality scores, and productivity benchmarks.

• Collaborate with team leaders to suggest improvements and enhance the customer experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi (additional regional languages are a plus).

• Strong customer-handling skills with a polite, patient, and problem-solving mindset.

• Ability to multitask, manage time effectively, and work under pressure.

• Basic understanding of e-commerce operations, order lifecycle, and customer service fundamentals.

• Proficiency in computer usage, typing, and navigating multiple software tools.

• Positive attitude, strong work ethic, and a willingness to learn.

Experience

• 0–3 years of experience in customer support (voice, non-voice, or blended).

• Freshers with strong communication skills are highly encouraged to apply.

• Previous experience in an e-commerce or BPO environment will be an added advantage.

Working Hours

• Full-time position (8–9 hours shift + breaks).

• Rotational shifts, including weekends and holidays, depending on business requirements.

• Work-from-home or hybrid setup based on location and process availability.

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices and escalation protocols.

• Strong listening and comprehension skills to understand customer concerns clearly.

• Ability to work independently as well as in a team-oriented environment.

• Quick learner with the ability to grasp new tools, systems, and processes.

• High attention to detail and commitment to service accuracy.

Benefits

• Competitive salary package with performance-based incentives.

• Work-from-home flexibility for eligible roles.

• Health insurance and employee wellness programs.

• Paid leaves, festival holidays, and additional allowances as per company policy.

• Opportunities for career growth, internal mobility, and skill development training.

Why Join Flipkart?

• Work with one of India’s largest and most trusted e-commerce companies.

• Be part of a supportive, inclusive, and employee-centric work culture.

• Develop your skill set with continuous learning and growth opportunities.

• Contribute to creating exceptional customer experiences and shaping the future of digital commerce.

How to Apply

Interested candidates can apply through the official Flipkart careers page or authorized hiring partners.
Submit your updated resume, contact details, and any relevant experience or certifications.
Shortlisted candidates will be contacted for an online assessment, followed by an interview.